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Tuesday, April 2 • 2:50pm - 3:20pm
From Innovation to Execution: Bruno Silva, Andrea Archer, MFA., Arnhold Institute for Global Health at Mount Sinai Hospital

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As healthcare distances itself from the traditional fee-for-service care model and moves toward maximizing value for patients, individual health clinics—especially primary care clinics—are faced with challenges such as: staying up-to-date with evolving industry knowledge, lack of access to relevant training and development opportunities, implementing innovative changes inside complex health systems, and lack of information about transformation efforts happening around them.
At Mount Sinai’s Arnhold Institute for Global Health, our Health Systems Design team is working to leverage and support existing primary care communications through a learning network that addresses the needs of primary care practice dyad leadership (Practice Managers and Medical Directors) and provide access to the knowledge and training they need to be successful in their practice transformation efforts and day-to-day operations.
We have engaged our end users—the dyad leadership in the system’s 52 primary care clinics—in participatory research, contextual interviews, and quantitative surveys, and we have synthesized that research into various opportunities for designing a thriving, seamless online / offline-experiential network of primary care professionals who are advancing their clinics through value-based care.
In our talk, we would like to share our process of bringing human-centered design to the primary care landscape and scaling it up to all of Mount Sinai’s 52 primary care clinics, the challenges and opportunities in designing with a large health system, and our hypothesis that re-equipping the existing primary care workforce for value-based care transformation will help the health system meet its desired health and financial outcomes.

avatar for Adam Connor

Adam Connor

VP, Design Transformation, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Design Transformation at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more... Read More →

avatar for Andrea Archer, MFA.

Andrea Archer, MFA.

UX/UI Designer, Arnhold Institute for Global Health (AIGH) at Mount Sinai Hospital
Andrea Archer, MFA, is a UX/UI Designer at the Arnhold Institute for Global Health (AIGH) at Mount Sinai Hospital in New York City. She brings ethnographic research methods, service and product design to AIGH’s work in strengthening community health systems. Recently Andrea has... Read More →
avatar for Bruno Silva

Bruno Silva

Director of Design and Product Development, Arnhold Institute for Global Health at Mount Sinai Hospital
As Director of Design and Product Development at the Arnold Institute for Global Health in the Mount Sinai Health, Bruno researches user needs, design services and product innovations that are user-centric for the improvement of population health.

Tuesday April 2, 2019 2:50pm - 3:20pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA