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Tuesday, April 2 • 4:00pm - 4:30pm
Health Literacy: Trina Histon, W. Scott Heisler, Chris Browning, Kaiser Permanente

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How Kaiser Permanente is using human centered design to help members understand and improve their emotional health
In this session you will learn:
We will share key insights from our journey to stand up an ecosystem for emotional health and wellness with digital therapeutics in multiple care settings and ‘self-serve’ access to these tools and resources on our patient facing portal. 
We will also share our learnings on the application of human centered design to mental health, our preliminary data and insights on the development of a digital therapeutic formulary for emotional health and wellness and key takeaways we have so far on what it takes to integrate these tools across clinical pathways.
Understand how human centered methods map to health literacy

avatar for Rick Allen

Rick Allen

Director Content Strategy, Mad*Pow
Rick may not have education in his blood, but it sure overflows his background. Not just his BFA and MA from Emerson College, it’s his work history in Content at Babson College, Boston College, and Emerson College. Now, after supporting Mad*Pow through the content strategy consultancy... Read More →

avatar for Trina Histon

Trina Histon

Kaiser Permanente Care Management Institute, Kaiser Permanente Care Management Institute
Since 1996, Trina has built an extensive career in addressing prevention and wellness, behavior change, emotional wellness, obesity prevention & treatment in addition to translating the evidence into practice in healthcare in Ireland and the USA. Trina is a Senior Principal Consultant... Read More →
avatar for Aubrey Kraft

Aubrey Kraft

Service Designer, Kaiser Permanente
Aubrey Kraft is a service designer with Kaiser Permanente’s Design Consultancy, supporting internal Human Centered Design trainings across the organization and end-to-end service design consulting initiatives. Previously, Aubrey worked on design and innovation projects with University... Read More →
avatar for W. Scott Heisler, MBA, RN

W. Scott Heisler, MBA, RN

Sr HPIE Principal Consultant/Innovation Specialist, Kaiser Permanente
W. Scott Heisler is an experienced manager, innovator and a nurse with a passion for seeing the future of healthcare. He loves developing ideas to help nurses improve their lives and the care they provide to their patients. Heisler has been with Kaiser Permanente since 1996, in roles... Read More →

Tuesday April 2, 2019 4:00pm - 4:30pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA