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Tuesday, April 2
 

7:00am

Workshop Registration
Tuesday April 2, 2019 7:00am - 8:00am
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

8:00am

Leadership Forum (Invitation Only)
Kick off your HXD experience by joining a diverse, brilliant group of thinkers and leaders from across the health ecosystem for an intimate and inspiring pre-conference leadership forum.
 
During the forum, we will hear from expert designers and strategists on the current state of key trends within health experience design. Then, participants will share and discuss perspectives, stories, and opinions on those topics. By coming together in structured dialog and sharing ideas from a leadership perspective, we can create opportunities to learn from each other and help us lead our organizations to deliver better experiences. The experience will be rich with opportunities to grow your network and build new relationships with other leaders in health.
 
The forum is invite only and there is no charge for participation. There will be a mid-morning networking break where a snack will be served and lunch will be served at noon following the roundtable discussion.

Breakfast and lunch will be provided.
 
Spaces are limited for this invitation-only event. To be considered, please email: roundtable@madpow.net

Speakers
avatar for Amy Heymans (Cueva)

Amy Heymans (Cueva)

Founder & Chief Experience officer, Mad*Pow
Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency serving Fortune 500 companies and startups across industries from health to... Read More →
avatar for Adam Connor

Adam Connor

VP, Transformational Design, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Organizational Design & Training at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another... Read More →
avatar for Michael Hawley

Michael Hawley

Chief Design Officer, Mad*Pow
As Chief Design Officer at Mad*Pow Mike leverages his background in interaction design, usability, and design strategy to lead a diverse team of talented experience designers through the process of creating engaging, interactive experiences. You might also call him “chief air traffic... Read More →
avatar for Amy Bucher, Ph.D.

Amy Bucher, Ph.D.

Behavior Change Design Director, Mad*Pow
Mad*Pow’s Behavior Change Design Director, Amy has always been fascinated with how things (and especially people) work. Her interest drove her choice to become a psychologist and why she came to apply psychology to behavior change design.Before coming to Mad*Pow, Amy worked at CVS... Read More →
avatar for Jonathan Podolsky

Jonathan Podolsky

VP, Strategy & Service Design, Mad*Pow
Jonathan  Podolsky  started  his  career  as  an  architect,  designing  hospitals,  clinical  facilities  and  community  spaces.  A  passion  to  design  what  people  experience  in  these  spaces,  drove  Jonathan  to  become  a  service  designer... Read More →


Tuesday April 2, 2019 8:00am - 12:00pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

8:00am

Medstartr Pitch Contest (Admission Included with Conference Ticket)
Tuesday April 2, 2019 8:00am - 12:00pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

8:00am

Workshop: Agile Behavior-Based Personas for Better Designs (Additional Ticket Required)
Great design begins with deep understanding and empathy for people’s lived experiences. It requires an ability to put yourself in the shoes of the people who will interact with the solutions you create.
People are complex — and unpredictable. Their behavior may be driven by specific personality traits, but it’s also shaped by external stressors and situations.
Designers have long used personas to construct “user profiles” to inform their work. However, we’ve observed a few problems with the way personas are created. In some cases, the process is a time, labor, and resource-intensive endeavor. In others, it’s a quick, off-the-cuff jam session that results in stereotyped caricatures based on designers’ personal beliefs, biases, and assumptions. And both of these approaches can lead to static personas that aren’t flexible enough to be used for future design work.
In this workshop you’ll get hands-on experience in creating personas that are project-specific, contextual to a person’s life situation, and based primarily on behavior attributes. You’ll hear our rationale for bringing diverse groups of stakeholders and designers together to create personas collaboratively. And, you’ll have an opportunity to try the MPACT methodology for yourself.
Key takeaways:
  • Why you can’t create optimal design strategies without understanding your audience
  • Why behavior-based personas can be more effective for creating design strategies than demographic-based personas
  • How to use the MPACT methodology to develop agile, behavior-based personas
  • How to mine behavior attributes from your research
  • Plus, access to an MPACT “starter kit” so you can apply this framework in your work
  Note: If you can’t join us at HXD, but would like to learn more about Mad*Pow’s persona-building methodology, you can watch our recent webinar. We also have information about MPACT on our website.
 

Moderators
avatar for Priyama Barua

Priyama Barua

Senior Experience Strategist, Mad*Pow
Priyama came to Mad*Pow after obtaining her masters in Design Management from the University of Bridgeport, and her undergrad in Mumbai, India. As if that’s not enough, she even founded her own company, Matchstix, in India which provided research and strategy work to clients.Priyama... Read More →
avatar for Dana Ortegón

Dana Ortegón

Senior Content Strategist, Mad*Pow
Dana Ortegón is a Senior Content Strategist at Mad*Pow. Plain language/readability and health & financial literacy are Dana’s not-so-secret passions. She also loves helping clients figure out the what’s, why’s, when’s, and how’s that ensure the best possible content experience... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

8:00am

Workshop: Behavior Change Design (Additional Ticket Required)
Moderators
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP Behavior Change Design, Mad*Pow
Dustin is Senior Vice President of Behavior Change Design at Mad*Pow. A designer and researcher, Dustin’s work involves the study and application of behavioral and decision science, motivational psychology, and human-computer interaction to the design of technology-assisted behavior... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

8:00am

Workshop: Participatory Design (Additional Ticket Required)
As organizations embrace design-led innovation, they can struggle to reap the full value of human-centered design. A design team’s interactions with customers may often be limited to only the early research and late evaluation phases of the design process, while the work in between – when ideas are being generated – is left to the internal team alone. When this is the case, we miss the opportunity to discover some of the most valuable and customer-centered solutions. Cue participatory design. Participatory design is an approach to design strategy that brings customers into the heart of the design process. Also known as “co-creation”, “co-design”, or “cooperative design”. It encompasses techniques useful to both initial discovery and subsequent ideation phases of a project, where the end-users of a product, service, or experience take an active role in co-designing solutions for themselves. Understanding how someone would solve a challenge they face directly often surfaces new insights about their experiences. This new information better informs how designers focus their efforts, and the ideas users propose serve as actionable inspiration for the solutions created. Whether designing for consumers, employees, service providers, or other audiences, when we move past the challenge of designing for them and begin designing with them, we find the outcomes are more innovative and customer-centered.In this workshop, we'll answer:

• What is Participatory Design? Why should you or your organization be thinking about it?
• How can you use participatory design or co-design methods in your practice?
• How do you choose what method to use, and when?
• What does it look like?
• How do you apply the outputs of these methods to gain value?

Moderators
avatar for Jen Briselli

Jen Briselli

VP, Experience Strategy, Mad*Pow
As VP, Experience Strategy & Service Design at Mad*Pow, Jen Briselli leverages experience strategy and design thinking to create innovative financial experiences and compelling digital solutions that are good for people and good for business. She has an insatiable curiosity and passion... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

8:00am

Workshop: Research Workshop (Additional Ticket Required)
Moderators
avatar for Dan Berlin

Dan Berlin

VP, Experience Research, Mad*Pow
Resident foodie and ... gulp ... Frank Zappa fan, Dan leads Mad*Pow's research team where we perform both traditional and novel user experience research techniques. All our client engagements are varied; Dan helps determine which research activities are the most appropriate, will... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

12:00pm

General Registration
Tuesday April 2, 2019 12:00pm - 1:00pm
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

12:00pm

Workshop Attendee Lunch
Included with Workshop ticket only

Tuesday April 2, 2019 12:00pm - 1:00pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

12:00pm

Poster Sessions Displays
Poster Session Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.


Tuesday April 2, 2019 12:00pm - 1:00pm
Poster Sessions Room

1:00pm

Conference Kick Off: Amy Heymans (Cueva), Mad*Pow
Speakers
avatar for Amy Heymans (Cueva)

Amy Heymans (Cueva)

Founder & Chief Experience officer, Mad*Pow
Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency serving Fortune 500 companies and startups across industries from health to... Read More →


Tuesday April 2, 2019 1:00pm - 1:20pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:20pm

Keynote: Terry Irwin, Carnegie Mellon University
Speakers
avatar for Terry Irwin

Terry Irwin

Professor and Head of the School of Design, Carnegie Mellon University
Terry Irwin is the Head of the School of Design at Carnegie Mellon University and has been teaching at the University level since 1986. Her research is in Transition Design, a new area of design study, practice and research that argues for societal transition toward more sustainable... Read More →


Tuesday April 2, 2019 1:20pm - 1:40pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:40pm

Interactive Session
Tuesday April 2, 2019 1:40pm - 1:50pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:50pm

Keynote: Steve Downs, Robert Wood Johnson Foundation
Designing Everyday Life to be Healthier

In the U.S., we spend more on health care than anywhere in the world, but we’re less healthy. While there are many reasons for this result, one is that we’ve created an environment in which it has become hard to be healthy. We eat poorly, we’re largely sedentary, we don’t sleep enough and we’re increasingly socially isolated. But our behaviors are driven by the cultural, physical and technological environments we’ve created. We’re asking people to swim upstream and our response is to tell people to swim harder. It’s not working. Instead we should ask what it would take to reverse the direction of the river. 

We often use tech to try to change individual behaviors by providing data, information and prompts. What if instead we used tech to re-shape our environments to make healthy lifestyles the default? What if we re-engineered daily life — how we eat, sleep, move from place to place, and entertain ourselves — with health as a design goal? What if, instead of treating health like an app that sits on top of an operating system biased toward unhealthy behaviors, we built health deep into our collective OS? 

This talk would examine how technology has historically shaped our daily lives, identify behaviors that designers could help facilitate through creative applications of emerging technologies and showcase illustrative examples of tech that’s starting to take on the challenge.

Speakers
avatar for Steve Downs

Steve Downs

Chief Technology and Strategy Officer, Robert Wood Johnson Foundation
Steve Downs is the Robert Wood Johnson Foundation’s chief technology and strategy officer. In this role, he focuses on the practice of program strategy and on the alignment of the Foundation’s technology strategy and operations with its organizational directions. RWJF’s pursuit... Read More →


Tuesday April 2, 2019 1:50pm - 2:10pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:10pm

Design Challenge Announcement
Tuesday April 2, 2019 2:10pm - 2:20pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:20pm

Coffee Break
Tuesday April 2, 2019 2:20pm - 2:50pm
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:20pm

Poster Session Displays
Poster Session Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Tuesday April 2, 2019 2:20pm - 2:50pm
Poster Sessions Room

2:50pm

From Innovation to Execution: Bruno Silva, Arnhold Institute for Global Health at Mount Sinai Hospital
As healthcare distances itself from the traditional fee-for-service care model and moves toward maximizing value for patients, individual health clinics—especially primary care clinics—are faced with challenges such as: staying up-to-date with evolving industry knowledge, lack of access to relevant training and development opportunities, implementing innovative changes inside complex health systems, and lack of information about transformation efforts happening around them.
 
At Mount Sinai’s Arnhold Institute for Global Health, our Health Systems Design team is working to leverage and support existing primary care communications through a learning network that addresses the needs of primary care practice dyad leadership (Practice Managers and Medical Directors) and provide access to the knowledge and training they need to be successful in their practice transformation efforts and day-to-day operations.
 
We have engaged our end users—the dyad leadership in the system’s 52 primary care clinics—in participatory research, contextual interviews, and quantitative surveys, and we have synthesized that research into various opportunities for designing a thriving, seamless online / offline-experiential network of primary care professionals who are advancing their clinics through value-based care.
 
In our talk, we would like to share our process of bringing human-centered design to the primary care landscape and scaling it up to all of Mount Sinai’s 52 primary care clinics, the challenges and opportunities in designing with a large health system, and our hypothesis that re-equipping the existing primary care workforce for value-based care transformation will help the health system meet its desired health and financial outcomes.

Moderators
avatar for Adam Connor

Adam Connor

VP, Transformational Design, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Organizational Design & Training at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another... Read More →

Speakers
avatar for Bruno Silva

Bruno Silva

Director of Design and Product Development, Arnhold Institute for Global Health at Mount Sinai Hospital
As Director of Design and Product Development at the Arnold Institute for Global Health in the Mount Sinai Health, Bruno researches user needs, design services and product innovations that are user-centric for the improvement of population health.


Tuesday April 2, 2019 2:50pm - 3:20pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:50pm

Health Literacy: Benjamin Tingey, Atrium Health Innovation Engine
A Framework for Designing Culturally Competent Care

In an era of expanding ethnic diversity, how can health care systems design culturally competent care and why does it matter? The American Hospital Association defines a culturally competent health care system as one that “acknowledges the importance of culture, incorporates the assessment of cross-cultural relations, recognizes the potential impact of cultural differences, expands cultural knowledge, and adapts services to meet culturally unique needs. Ultimately, cultural competency is recognized as an essential means of reducing racial and ethnic disparities in health care.” Over the last several years, Atrium Health has undertaken several projects to improve care delivery with respect to patient culture, health disparities, and consumer choice in our community. From co-developing a new urgent care model with and for the Hispanic community, to social innovation hackathons in the Charlotte “crescent,” to a marketing campaign encouraging colorectal screenings, we’ve learned a few things about community engagement. In an attempt to preserve and codify our learnings for future project leaders engaging in similar work, I analyzed the impact of that work and distilled six guiding principles as a framework for designing culturally competent care. Through patient stories, research insights, and case studies, I’ll share practical principles and tactics that healthcare innovators and designers can employ when serving individuals with diverse cultural backgrounds.

Moderators
avatar for Rick Allen

Rick Allen

Director Content Strategy, Mad*Pow
Rick may not have education in his blood, but it sure overflows his background. Not just his BFA and MA from Emerson College, it’s his work history in Content at Babson College, Boston College, and Emerson College. Now, after supporting Mad*Pow through the content strategy consultancy... Read More →

Speakers
avatar for Benjamin Tingey

Benjamin Tingey

Innovation Manager, Atrium Health Innovation Engine
Benjamin Tingey is an Innovation Manager with the Atrium Health Innovation Engine. In this role he champions the voice of the patient, designing care experiences and business models that nail their Job to Be Done, and curates the voices of the Innovation Engine and other innovation... Read More →


Tuesday April 2, 2019 2:50pm - 3:20pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:50pm

IDSA's Intersection of ID & UX: Chris Rockwell, Lextant
Smart Medical Technology. How Must it Deliver for Patients, Clinicians and Administrators?

- How do people want to feel when they use smart technology?
- What unmet administrator and clinician needs does smart technology need to - deliver on? 
- What does this mean for the culture of hospitals? 
- And what does this mean for the medical device industry? 

Lextant, Founder and President, Chris Rockwell will review findings from Lextant’s in-depth consumer research on smart technology and medical device systems. 

He will uncover the specific benefits that patients are looking for from smart technology and highlight the features needed to deliver on those benefits. 

He will share insights into unmet administrator and clinician needs using specific examples from research into medical device systems. 

And, he will talk about how smart technology can transform the experience for patients, clinicians and health systems too. 

Lextant is a team of 60+ behavioral scientists that uses rigorous co-creation and research methods to uncover desired consumer experiences and help clients deliver them. Lextant has done research for a wide variety of healthcare and medical device companies including Cardinal Health, OhioHealth and Ethicon.

Tuesday April 2, 2019 2:50pm - 3:20pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

3:25pm

From Innovation to Execution: Madhavi Jagdish, PEAR Therapeutics
Designing an Engine for Digital Therapeutics

Pear Therapeutics has the distinct honor of having gained market authorization from the FDA for reSET, our PDT that treats Substance Use Disorder and just recently reSET-O, our PDT for Opioid Use Disorder. But these are only the first of several products we plan to develop. We are already up to 5 products this year, and plan to continue growing our pipeline in 2019. How does design and development keep up with this ambitious plan? Enter Platform+ Components. We start with an atomic and extensible design system of user-tested and validated components, which are then developed into components in our codebase, which in turn form a platform from which we can pull relevant and appropriate "ingredients" for our future prescription digital therapeutics. This talk will walk the audience through the journey of pixels becoming reusable pieces of functional code, highlighting the importance of patient research, efficient cross-functional collaboration and agility in a highly regulated space.

Moderators
avatar for Adam Connor

Adam Connor

VP, Transformational Design, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Organizational Design & Training at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another... Read More →

Speakers
avatar for Madhavi Jagdish

Madhavi Jagdish

Director of Product Design, PEAR Therapeutics
Madhavi Jagdish is the Director of Product Design at Pear Therapeutics, and has designed mobile applications for over a decade, both in the consumer space and now in this revolutionary field of prescription digital therapeutics. She is very excited about the possibility of design... Read More →


Tuesday April 2, 2019 3:25pm - 3:55pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

3:25pm

Health Literacy: Katherine Martinko & Natalie Friedman, GetWellNetwork
From Paper to Personal: Partnering with Patients for Condition Management

A folder of handouts given at discharge used to count as patient education for hospitals. Now, as health systems move to videos, text programs, and more in their overall digital patient engagement strategies, there is still something missing: starting with what the patient actually cares about. Each of these approaches involve pushing a standard set of information at patients, without first understanding what would actually be meaningful for this person at this moment.

We’ll share a case study of how we applied five years of patient research and worked with a leading regional health system to create a personalized condition management program for their heart failure patients, tailored based on whether patients were first learning of this diagnosis or had been managing their condition for awhile. An integrative and innovative approach combined education on the “survival skills” most critical to health as well as an interactive needs assessment to identify any knowledge, resource, or behavior gaps so that proactive support can be provided to patients before risks become problems.

Moderators
avatar for Rick Allen

Rick Allen

Director Content Strategy, Mad*Pow
Rick may not have education in his blood, but it sure overflows his background. Not just his BFA and MA from Emerson College, it’s his work history in Content at Babson College, Boston College, and Emerson College. Now, after supporting Mad*Pow through the content strategy consultancy... Read More →

Speakers
avatar for Natalie Friedman

Natalie Friedman

Director of Patient Engagement Programs, GetWellNetwork
Natalie Friedman is Director of Patient Engagement Programs at GetWellNetwork. With over 14 years of experience in the healthcare industry, 11 specifically in patient engagement, she utilizes her dynamic experience of various roles to drive development of engaging and educational... Read More →
avatar for Katherine Martinko

Katherine Martinko

Senior Manager of Patient Engagement Programs, GetWellNetwork
Katherine Martinko is Senior Manager of Patient Engagement Programs at GetWellNetwork. A founding member of the User Experience team, she has helped create a culture of evidence-based design through extensive patient engagement research. She passionately believes words matter, and... Read More →


Tuesday April 2, 2019 3:25pm - 3:55pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

3:25pm

IDSA's Intersection of ID and UX: Tim Daines, QuantumBlack
Beyond the Hype: Crossing the chasm with AI and patient chronic disease management

AI is the new mantra in healthcare and is being touted by many as one of the impending saviours of personalising the patient experience, as it is a key component of the much-vaunted Transformation of Self-Care. By others it’s seen as flawed and impractical to adopt, as the quality of data and process collation is driven by the behaviour of the patient and therapy ecosystem they currently live in. This talk looks at lessons learnt from when AI has attempted to digitally transform patient and caregiver behaviour as part of chronic disease self-care. The focus will be on digital medical devices for asthma, allergies and regular medication based on the implementation and pilot testing of real-world AI solutions, which have been key to learning what design-thinking works and does not work when designing AI into a patients life. Attendees will hear what design-thinking approaches were taken, the benefits-and drawbacks of how this impacted factors that make adjustment to chronic medical illness psychologically demanding, and how cross-collaboration worked with business product owners, data scientists, engineers, patients and caregivers. The talk concludes with a summary of challenges, opportunities and future capabilities needed by designers when creating self-care solutions for patients and caregivers, where AI is trusted enough to act on insights.

Speakers
avatar for Tim Daines

Tim Daines

Principal Experience Designer, QuantumBlack
With a background inventing physical and digital solutions spanning AR, VR, IoT and digital interfaces, Tim has worked across a number of global startup and bluechip companies and successfully launched several products and services for healthcare organisations, e-commerce digital... Read More →


Tuesday April 2, 2019 3:25pm - 3:55pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

4:00pm

From Innovation to Execution: Speaker to be Announced!
Moderators
avatar for Adam Connor

Adam Connor

VP, Transformational Design, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Organizational Design & Training at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another... Read More →

Tuesday April 2, 2019 4:00pm - 4:30pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

4:00pm

Health Literacy: Trina Histon, Kaiser Permanente
Moderators
avatar for Rick Allen

Rick Allen

Director Content Strategy, Mad*Pow
Rick may not have education in his blood, but it sure overflows his background. Not just his BFA and MA from Emerson College, it’s his work history in Content at Babson College, Boston College, and Emerson College. Now, after supporting Mad*Pow through the content strategy consultancy... Read More →

Tuesday April 2, 2019 4:00pm - 4:30pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

4:00pm

IDSA's Intersection of ID & UX: Jen Horonjeff, Savvy Coop
How Bad Design Fails Patients

Elegant design in healthcare can liberate patients, while poor design can cause unnecessary burden and even harm. The best solutions often come to life through co-creation with patients, who provide invaluable insights into the actual patient experience. Therefore the healthcare industry needs to stop just talking about patients, and instead work directly with them. That’s why during this panel you’ll hear from real patients who will share their design horror stories, discuss the challenges they face, and highlight opportunities for designers and industry professionals to focus their attention.

Tuesday April 2, 2019 4:00pm - 4:30pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

4:30pm

Coffee Break
Tuesday April 2, 2019 4:30pm - 4:45pm
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

4:30pm

Poster Session Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Tuesday April 2, 2019 4:30pm - 4:45pm
Poster Sessions Room

4:45pm

Keynote: Fireside Chat with Adam Connor
Speakers
avatar for Adam Connor

Adam Connor

VP, Transformational Design, Mad*Pow
Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Organizational Design & Training at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another... Read More →


Tuesday April 2, 2019 4:45pm - 5:05pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

5:05pm

Interactive Session
Tuesday April 2, 2019 5:05pm - 5:15pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

5:15pm

Keynote: Junaid Nabi, Brigham and Women's Hospital
Speakers
avatar for Junaid Nabi

Junaid Nabi

Public Health Researcher & Medical Journalist, Brigham and Women's Hospital
Junaid Nabi, MD, MPH, is a public health researcher and a medical journalist. He currently manages several research projects at Brigham and Women's Hospital, including investigation of provider- and hospital-level factors associated with racial and ethnic disparities in surgical oncology... Read More →


Tuesday April 2, 2019 5:15pm - 5:35pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

5:35pm

Closing Remarks: Kathryn Hautanen, Mad*Pow
Speakers
avatar for Kathryn Hautanen

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow
It's not often our "Team" roster boasts degrees in Physics, Materials Science, Nuclear Engineering, and Design Strategy. All held by one person.But Kathryn, new director of Mad*Pow's Center for Health Experience Design, has done things in a distinctive way for a long time. During... Read More →


Tuesday April 2, 2019 5:35pm - 5:45pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

5:45pm

Cocktail Reception and Networking
Tuesday April 2, 2019 5:45pm - 6:45pm
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

5:45pm

Poster Sessions Display
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Tuesday April 2, 2019 5:45pm - 6:45pm
Poster Sessions Room
 
Wednesday, April 3
 

8:15am

Registration and Breakfast
Wednesday April 3, 2019 8:15am - 8:50am
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

8:15am

Poster Sessions Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Wednesday April 3, 2019 8:15am - 8:50am
Poster Sessions Room

8:50am

Day Two Kickoff: Kathryn Hautanen, Mad*Pow
Speakers
avatar for Kathryn Hautanen

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow
It's not often our "Team" roster boasts degrees in Physics, Materials Science, Nuclear Engineering, and Design Strategy. All held by one person.But Kathryn, new director of Mad*Pow's Center for Health Experience Design, has done things in a distinctive way for a long time. During... Read More →


Wednesday April 3, 2019 8:50am - 9:00am
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

9:00am

Keynote: To Be Announced Soon!
Wednesday April 3, 2019 9:00am - 9:20am
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

9:20am

Interactive Session
Wednesday April 3, 2019 9:20am - 9:30am
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

9:30am

Keynote: Kevin Dedner, Henry Health
Speakers
avatar for Kevin Dedner

Kevin Dedner

Founder & CEO, Henry Health
Kevin Dedner is the Founder and CEO of Henry-Health. Henry Health's mobile app provides self-care and mental health support through culturally sensitive teletherapy, serving the population with the lowest life expectancy in the U.S., black men.  Kevin is also the Founder of Forward... Read More →


Wednesday April 3, 2019 9:30am - 9:50am
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

9:50am

Lunch & Learn Announcements
Wednesday April 3, 2019 9:50am - 9:55am
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

9:55am

Coffee Break
Wednesday April 3, 2019 9:55am - 10:25am
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

9:55am

Poster Sessions Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Wednesday April 3, 2019 9:55am - 10:25am
Poster Sessions Room

10:25am

Health Equity & Social Determinants of Health: Carrie Niemy, Enterprise Community
Designing Health through Housing

Where someone lives affects every aspect of their life, especially their health. Homes that are of lower quality, not well-designed and unaffordable have been linked to poor health, such as asthma, obesity, mental health challenges and more. For the most vulnerable populations who have the fewest choices in both their health care and their housing, there is an enormous opportunity to impact their health through their housing. This opportunity comes into focus in the building of subsidized affordable homes, which are more easily targeted for improvement due to their formal funding structure. Enterprise Community Partners, a national affordable housing intermediary, is tackling the long-term goal of improving health through housing. This presentation introduces the complex affordable housing system and the unique challenges it presents to adopting people-centered design, and then walks through two specific tools that present system-changing solutions: the Design Matters Toolkit and the Health Action Plan. The Design Matters Toolkit provides simple suggested behavior changes for affordable housing developers to incorporate more health outcomes into their properties, and Enterprise’s Health Action Plan framework guides developers through a structured process to partner with public health professionals to identify the highest impact resident health outcomes that can be influenced by the built environment, integrate relevant interventions in the design and development or rehabilitation of homes, and to measure the impact of those changes.
Supporting document: https://cdn2.hubspot.net/hubfs/410222/form-uploads/e4122d27-1870-4dcd-90d8-6ea9d3c03c16/0215b1a8-96f9-4dec-b58a-9f10c57eb9d7-attach_a_file_-Health-Action-Plan-Overview-of-Process-Roles.pdf?utm_source=hs_email&utm_medium=email&utm_content=51577051

Moderators
avatar for Olga Elizarova

Olga Elizarova

Behavior Change Director, Mad*Pow
Olga is a dentist, behavior change analyst, designer and entrepreneur. So, if you need to understand the behaviors or motivations of particular individuals, or you need a cavity filled, don’t worry, Olga can do either. After obtaining public health degree at Brown University, she... Read More →

Speakers
avatar for Carrie Dancy Niemy

Carrie Dancy Niemy

Program Officer, Enterprise Community Partners
Carrie Dancy Niemy is a Program Officer on the National Design Team at Enterprise Community Partners. In this role, she is responsible for scaling the adoption of human-centered design in the national affordable housing ecosystem.  She directs the award-winning Affordable Housing... Read More →


Wednesday April 3, 2019 10:25am - 10:55am
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

10:25am

Innovating for Community Impact Across the Health Eco-System: Ian Toner, CVS
Driving Innovation in Turbulence

An examination of how to drive change and innovation in order to grow a new segment while in the midst of a larger turnaround. Focusing on growing a new venture through design thinking and experimentation within a difficult business context

Moderators
avatar for Liz Kay

Liz Kay

Business Development Director - Health, Mad*Pow
Earning her degree from Northeastern University, Liz worked in broadcast television and then documentary film. Her clients included Sesame Street, The National Park Service, The Smithsonian Institution, and more. Along the way, she learned to tell compassionate, powerful stories... Read More →

Wednesday April 3, 2019 10:25am - 10:55am
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

10:25am

Patient Experience: Jennifer Smerdel, Mayo Clinic
Improving Clinical Processes, But at What Cost? An Exploration of Patient-Reported Outcomes Measurement

Patient Reported Outcomes (PROs) have emerged as another dimension of clinical care and research, with the potential to provide highly valuable insights. With technological advances, the remote and electronic collection of PROs, has become increasingly feasible, permitting patient assessments uncoupled from point-of-care. At present, many institutions have adopted an approach to gathering patient longitudinal data, but at what cost? While measuring patient’s data longitudinally would be a great tool to improve clinical processes, healthcare institutions face significant barriers such as selective attrition, low overall participation, confusion, and unfulfilled patient expectations. Collection efforts encompass diverse data collection modes, vendors, and tools. As Mayo Clinic moves toward a unified Epic EHR, there is an opportunity to standardize ePRO collection and clinical integration across the Enterprise, while providing the patient the highest level of care.
At the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery | Innovation and Design, we have developed a set of patient-centered design principles, institutions like Mayo Clinic should consider before implementing ePROs into their practice. Additionally, much can be learned within this endeavor about always advocating for the patient perspective on a project with a strong agenda. Utilizing the Design Principles for Patient-Centered ePROs, can help to frame what a future patient experience should look like in order to improve clinical processes, help inform research, and ultimately make for a great experience for patients who are interested and invested in providing long-term outcomes.

Moderators
avatar for Jonathan Podolsky

Jonathan Podolsky

VP, Strategy & Service Design, Mad*Pow
Jonathan  Podolsky  started  his  career  as  an  architect,  designing  hospitals,  clinical  facilities  and  community  spaces.  A  passion  to  design  what  people  experience  in  these  spaces,  drove  Jonathan  to  become  a  service  designer... Read More →

Speakers
avatar for Jennifer Smerdel

Jennifer Smerdel

Service Desginer, Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery | Innovation & Design
Jennifer is a service designer at the Mayo Clinic Robert D.
and Patricia E. Kern Center for the Science of Health Care Delivery | Innovation and Design, where she has proudly helped to tackle challenges relating to the patient and caregiver experience in the number one healthcare... Read More →


Wednesday April 3, 2019 10:25am - 10:55am
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

11:00am

Health Equity and Social Determinants of Health: Jennifer Shaffer, Optum
Identifying Social Determinants of Health with Ethnographic Research + Iterative Design

The Optum User Experience Design Studio (UXDS) partnered with UnitedHealth Care’s Community and State to create a social determinants of health survey as part of an innovative pilot program funded by the Centers for Medicare and Medicaid Services (CMS). CMS developed the Accountable Health Communities model, which addresses social needs among Medicare and Medicaid beneficiaries, in hopes of improving their health outcomes and decreasing their cost of care. Using ethnographic research plus iterative design, UXDS created an effective and engaging survey experience for patients of varying literacy and technology levels. The survey is currently administered to patients at partner clinical delivery sites in the state of Hawaii.
The talk will focus on the ethnographic research we conducted prior to design ideation, leading to iterative design with formative research, to survey launch. I’ll discuss the impact of historical trauma, which posed a significant barrier to trust; language and literacy challenges (more than 16 languages are spoken in Hawaii); and how we focused on inclusive design to create the survey.
We are also in the process of using field studies to support the development of the companion care management tool – I would love to include our experience with designing the Gaps in Care tool, which is currently a work in progress.

Moderators
avatar for Olga Elizarova

Olga Elizarova

Behavior Change Director, Mad*Pow
Olga is a dentist, behavior change analyst, designer and entrepreneur. So, if you need to understand the behaviors or motivations of particular individuals, or you need a cavity filled, don’t worry, Olga can do either. After obtaining public health degree at Brown University, she... Read More →

Speakers
avatar for Jen Shaffer

Jen Shaffer

User Experience Director, Optum
Jen Shaffer is a user experience leader with over 17 years’ experience in designing and developing software applications. She’s currently a UX Director within Optum’s User Experience Design Studio, and is passionate about optimizing the experience of care management products... Read More →


Wednesday April 3, 2019 11:00am - 11:30am
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

11:00am

Innovating for Community Impact Across the Health Eco-System: Speaker to be Announced!
Moderators
avatar for Liz Kay

Liz Kay

Business Development Director - Health, Mad*Pow
Earning her degree from Northeastern University, Liz worked in broadcast television and then documentary film. Her clients included Sesame Street, The National Park Service, The Smithsonian Institution, and more. Along the way, she learned to tell compassionate, powerful stories... Read More →

Wednesday April 3, 2019 11:00am - 11:30am
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

11:00am

Patient Experience: Brittany, Merkle, Savannah College
From RN to Service Designer

When I tell people I am a RN or previous Hospice Case Manager, they typically nod in approval or gratitude. When I elaborate I am transitioning to become a service designer, many look at me with a head tilt as if I asked a question. So what exactly is ‘service design’? And more specifically, what does ‘service design’ mean in the context of healthcare? These have been the overarching questions in my conversations, papers and projects over the past year while studying at Savannah College of Art & Design as a MFA Service Design student. My response to the recurring head tilt has changed and continues to change as I learn (and unlearn) in this space. I did not expect anyone to understand why I would abandon the security of climbing a clinical ladder, much less truly share my vision of bridging service design to healthcare. Now my personal definition of ‘service design’ requires a full mad*pow 20 minutes and then some. It has evolved and yet come full circle, back to the industry I served pre-SCAD and plan to return following. I strongly believe healthcare professionals and designers have a lot in common in our practice. We are ideally empaths, delivering person and human-centered services with excellent bed or project-side manner. We hold the power to make only incremental differences in healthcare as we linger in separate silos, but together, now that’s a beautiful marriage for systemic change.


Moderators
avatar for Jonathan Podolsky

Jonathan Podolsky

VP, Strategy & Service Design, Mad*Pow
Jonathan  Podolsky  started  his  career  as  an  architect,  designing  hospitals,  clinical  facilities  and  community  spaces.  A  passion  to  design  what  people  experience  in  these  spaces,  drove  Jonathan  to  become  a  service  designer... Read More →

Speakers
avatar for Brittany Merkle

Brittany Merkle

MFA Candidate Service Design, Savannah College of Art & Design
Brittany Merkle RN is a MFA Candidate in Service Design at Savannah College of Art & Design. She is currently residing in Savannah, GA. “Britt” was born & raised in Virginia (is for lovers!) where she practiced as a Registered Nurse for over 3 years. She received her Bachelors... Read More →


Wednesday April 3, 2019 11:00am - 11:30am
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

11:35am

Health Equity and Social Determinants of Health: Speaker to be Announced!
Moderators
avatar for Olga Elizarova

Olga Elizarova

Behavior Change Director, Mad*Pow
Olga is a dentist, behavior change analyst, designer and entrepreneur. So, if you need to understand the behaviors or motivations of particular individuals, or you need a cavity filled, don’t worry, Olga can do either. After obtaining public health degree at Brown University, she... Read More →

Wednesday April 3, 2019 11:35am - 12:05pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

11:35am

Innovating for Community Impact Across the Health Eco-System: Speaker to be Announced!
Moderators
avatar for Liz Kay

Liz Kay

Business Development Director - Health, Mad*Pow
Earning her degree from Northeastern University, Liz worked in broadcast television and then documentary film. Her clients included Sesame Street, The National Park Service, The Smithsonian Institution, and more. Along the way, she learned to tell compassionate, powerful stories... Read More →

Wednesday April 3, 2019 11:35am - 12:05pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

11:35am

Patient Experience: Cynthia Sharpe & Steven Merahn, ThinkWell Group
Why People Will Pay Hundreds of Dollars to Wait Two Hours in Orlando for a 90 Second Ride, But Are Frustrated by Healthcare

A theme park is about narrative – and the power of the principles of theme park design to engage, inform, motivate, and inspire action, are all equally applicable to the design of systems of care delivery: patient activation, treatment plan adherence, health-related behavior change, affinity, and loyalty.

Whether the narrative is about the quest of Harry Potter to vanquish Voldemort or about a quest to get a chronic illness stabilized, the scenarios are remarkably similar. There’s feelings and challenges to be managed; there’s vocabulary and technical skills to be mastered.

But theme park design is also about safety, organizational capacity, throughput, compressed time sequences, human resources, inventory management, and quality. It’s about performance consistency, managing transitions, being prepared for common deviations from the structured experience, and acknowledging the human factors for both patients and the professionals who are providing their care.

"Experience Management" means more than just customer service, and can have influence and impact beyond patient satisfaction scores, including optimizing patient access strategies, achieving better alignment around goals of care, improving efficiency and quality of clinical operations, and raising levels of professional/staff satisfaction.

This presentation seeks to share the principles of experience design in non-healthcare environments that share the challenge of 24/7, high volume, technology-enabled human performance focused on safety and outcomes -- including theme parks and resorts, museums and cultural attractions, and live events -- and show how they can be applied to, and successfully support, quality and performance objectives for 21st century healthcare. Using case studies, participants will learn how the basic principles of experience design can inform extraordinary transformation.

Moderators
avatar for Jonathan Podolsky

Jonathan Podolsky

VP, Strategy & Service Design, Mad*Pow
Jonathan  Podolsky  started  his  career  as  an  architect,  designing  hospitals,  clinical  facilities  and  community  spaces.  A  passion  to  design  what  people  experience  in  these  spaces,  drove  Jonathan  to  become  a  service  designer... Read More →

Speakers
avatar for Steven Merahn, MD

Steven Merahn, MD

Chief Medical Officer, Centria Healthcare
avatar for Cynthia Sharpe

Cynthia Sharpe

Principal, Cultural Attractions and Research, Thinkwell Group
As Principal of Cultural Attractions and Research for Thinkwell Group, Cynthia is responsible for bringing guest behavior, museum, and education perspectives to Thinkwell projects. Her twenty years of experience spans from permanent and traveling museum shows to multi-use destination... Read More →


Wednesday April 3, 2019 11:35am - 12:05pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

12:05pm

Lunch
Wednesday April 3, 2019 12:05pm - 1:15pm
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

12:05pm

Poster Session Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Wednesday April 3, 2019 12:05pm - 1:15pm
Poster Sessions Room

12:15pm

Lunch & Learn
Wednesday April 3, 2019 12:15pm - 1:10pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:15pm

Behavior Change Design: Christin D'Ovidio, JSI Research & Training
What's Your Reason? Does Peer Crowd Affinity Actually Motivate Behavior Adoption

Young adult (ages 18 to 25 years) alcohol consumption rates in New Hampshire are higher than the national average and are the highest in New England. Young adulthood is a time of rapid social and cognitive development in which young adults gain greater control over their lives, it also marks a time when brain development is not fully formed. During young adulthood, the formation of problem-drinking and excessive drinking can begin. Images and use of media, as well as peer influence, can play a significant role in the perceptions and behavior of young adults as they navigate this transition.

JSI researched and created a young adult binge drinking, prevention campaign. Preliminary research indicated that drinking is influenced by youth (mis)perceptions of how their peers drink. Images and use of media, as well as peer influence, can play a significant role in the perceptions and behavior of young adults as they navigate the transition from adolescent to young adulthood. In addition to social norming, peer crowds/groups are known to influence young adult styles and music preference, as well as values and beliefs. Studies have found peer crowd/group identification relates to behaviors such as substance use and risk-taking.
JSI researched what peer crowds/groups existed in NH, which young adult peer crowds/groups were engaging in binge drinking and if peer crowds/groups could be engaged with value-based, achievable, harm reduction messaging.
In December of 2018, JSI began an investigation and evaluation of the brief campaign in order to lead the editing process for phase 2. Campaign KPI outcomes were strong in phase 1 – JSI expects that after incorporating feedback the phase 2 will be even stronger.

Moderators
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP Behavior Change Design, Mad*Pow
Dustin is Senior Vice President of Behavior Change Design at Mad*Pow. A designer and researcher, Dustin’s work involves the study and application of behavioral and decision science, motivational psychology, and human-computer interaction to the design of technology-assisted behavior... Read More →

Speakers
avatar for Christin H. D’Ovidio

Christin H. D’Ovidio

Marketing & Communication Project Director, JSI Research & Training Institute
Christin H. D’Ovidio, MFA, CCPH, is a Marketing & Communication Project Director at JSI-NH. She provides direction and expertise to a variety of projects across the public health spectrum. Ms. D’Ovidio works directly with programs to research, plan and implement media and marketing... Read More →


Wednesday April 3, 2019 1:15pm - 1:45pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:15pm

Digital Interventions in Mental Health: Stephanie Greer, Hopelab
Hard conversations with robots

Meet Vivibot, a chatbot by Hopelab (available on Facebook Messenger) designed to address unmet needs of teen and young adult cancer survivors. Vivibot combines evidence based psychological skill building with personal stories to boost resilience and reduce stress after cancer treatment.

In this talk we will discuss the complexities (and surprising simplicities) of having hard and personal mental health conversations with an automated chatbot. We will discuss the benefits of creating an artificial but not-so-intelligent conversational interface (Vivibot does not currently use ML or NLP) and our process for creating this product that combines human centered design with scientific evidence and experimental methods.

Chatbots have a unique potential to address mental health needs at scale. However, new innovation in how these chatbots are designed, developed and empirically tested will be needed in order to realize this vision.

Moderators
avatar for Marli Mesibov

Marli Mesibov

VP, Content Strategy, Mad*Pow
Not many people can say they’ve gotten a speeding ticket for driving too slowly--but Marli sure can! In her defense, the speeding ticket was given in New Zealand, where everyone drives on the wrong side of the road. She’s had adventures (though not speeding tickets!) in 38 countries... Read More →

Speakers
avatar for Stephanie Greer

Stephanie Greer

Research Lead, HopeLab
Stephanie is a curious and creative thinker with a diverse skill set in behavioral neuroscience, design and digital product development. Stephanie is the Research Lead at Hopelab - a social innovation lab focused on designing science-based technologies to improve the health and well-being... Read More →


Wednesday April 3, 2019 1:15pm - 1:45pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:15pm

Navigating the Financial Aspect of Health: Adrienne Dye & Jeff Morris, Optum
Helping People Afford Their Meds No Matter What It Takes (As A Payer!)

As a payer, time and time again we face patients who are not taking critical medications because they are too expensive. We know that taking those medications is what keeps them out of the hospital and in their homes. By leveraging our clinical pharmacy and care management organizations, we implemented a cost assistance program to help patients get access to their medications by whatever means available (grants, funds, patient assistance programs, etc.) by serving those in need with a dedicated Community Resource Specialists. We proved patients desire this type of service and revealed the opportunity size present within our post discharge population. We used Innovation processes to frame, discover, and analyze the tangible needs of our patients, and executed a concept that helps them access healthcare and experience improved outcomes. In our first test and learn we saw an average out of pocket savings of over $3,000 for patients who participated. We have learned about how social services can impact health as much as clinical care and are excited to continue our journey toward becoming a healthcare company.

Moderators
avatar for Amy Heymans (Cueva)

Amy Heymans (Cueva)

Founder & Chief Experience officer, Mad*Pow
Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency serving Fortune 500 companies and startups across industries from health to... Read More →

Speakers
avatar for Adrienne Dye

Adrienne Dye

Innovation Strategist, Humana
Adrienne Dye has spent her entire life listening to people: first as a journalist listening to sources, then as a design researcher consulting with clients, and now as an experience strategist listening to both users and business partners to inform design and innovation. At Humana... Read More →
avatar for Jeff Morris

Jeff Morris

Innovation Strategist, Humana
Jeff Morris has built a career as a corporate entrepreneur, building new value propositions within organizations that provide users with experiences that feel customized just for them and drive new growth for the enterprise. At Humana, Jeff seeks to understand the problems seniors... Read More →


Wednesday April 3, 2019 1:15pm - 1:45pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:50pm

Behavior Change Design: Speaker to be Announced!
Moderators
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP Behavior Change Design, Mad*Pow
Dustin is Senior Vice President of Behavior Change Design at Mad*Pow. A designer and researcher, Dustin’s work involves the study and application of behavioral and decision science, motivational psychology, and human-computer interaction to the design of technology-assisted behavior... Read More →

Wednesday April 3, 2019 1:50pm - 2:20pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:50pm

Digital Interventions in Mental Health: Allison Sikorsky, At Your Service Psychiatry
Personalized Psychiatric Mental Healthcare through Technology

Allison will present her treatment model for delivering personalized psychiatric and substance abuse care to people through technology. Her practice model includes the ability for patients to text their provider directly, self-schedule, and follow up with questions or side effects via text. On the provider end, she is working to create a user friendly electronic medical record and e-prescribing, all from a smartphone allowing for the clinicians to travel and have work-life balance.

Her inspiration occurred when she looked at the tragic statistic of physicians having the highest suicide rate of all professions. She thought about the reasons for this; they face the stigma of going to an office where their patients may also be in the waiting room, or may only have access to a colleague psychiatrist who they may be embarrassed to talk to about their mental health. Physicians do not have time to cancel patients to attend visits during 9am-5pm hours. These reasons transcend to all busy professionals, millennials, and the majority of people who hate phone calls and waiting on hold, taking time off of work, driving in traffic, and running into people they know in the waiting rooms. She thought of all these and developed an innovative practice model where patients may text her directly and start a visit instantly on their phone. As she expands to bring other providers on, she is developing an electronic health record specifically for psychiatry prescribing mental health clinicians with easy charting, billing, and collections. This technology allows clinicians to add tele-psychiatry to their regular practices. Technology brings psychiatric and substance abuse treatment to patients who may not otherwise receive care and across the nation.

Moderators
avatar for Marli Mesibov

Marli Mesibov

VP, Content Strategy, Mad*Pow
Not many people can say they’ve gotten a speeding ticket for driving too slowly--but Marli sure can! In her defense, the speeding ticket was given in New Zealand, where everyone drives on the wrong side of the road. She’s had adventures (though not speeding tickets!) in 38 countries... Read More →

Speakers
avatar for Allison Sikorsky

Allison Sikorsky

Owner and Operator, At Your Services Psychiatry, PLLC.
Allison Sikorsky, Owner and Operator of At Your Services Psychiatry, PLLC. I am a Board Certified Psychiatric Mental Health Nurse Practitioner. Since 2011, I dedicated myself to the care of patients with mental health and substance abuse issues in a variety of healthcare settings... Read More →


Wednesday April 3, 2019 1:50pm - 2:20pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

1:50pm

Navigating the Financial Aspect of Health Panel
Moderators
avatar for Amy Heymans (Cueva)

Amy Heymans (Cueva)

Founder & Chief Experience officer, Mad*Pow
Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency serving Fortune 500 companies and startups across industries from health to... Read More →

Wednesday April 3, 2019 1:50pm - 2:20pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:25pm

(continued) Navigating the Financial Aspect of Health Panel
Moderators
avatar for Amy Heymans (Cueva)

Amy Heymans (Cueva)

Founder & Chief Experience officer, Mad*Pow
Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency serving Fortune 500 companies and startups across industries from health to... Read More →

Wednesday April 3, 2019 2:25pm - 2:55pm
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:25pm

Behavior Change Design: Speaker to be Announced!
Moderators
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP Behavior Change Design, Mad*Pow
Dustin is Senior Vice President of Behavior Change Design at Mad*Pow. A designer and researcher, Dustin’s work involves the study and application of behavioral and decision science, motivational psychology, and human-computer interaction to the design of technology-assisted behavior... Read More →

Wednesday April 3, 2019 2:25pm - 2:55pm
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:25pm

Digital Interventions for Mental Health: Rebecca Fraynt, SEIU 775 Benefits Group
Rethinking Mental Health Benefits for Traditionally Under-Served Groups: How One Organization Piloted and Scaled Two Innovative Mental Health Solutions

Every year, 20% of people in the United States experience a mental health disorder. Yet, fewer than half will receive any treatment. Stigma prevents many people from ever seeking care. Those who do reach out to a provider often wait unacceptably long times for an appointment. Even individuals in ongoing treatment are unlikely to have their provider systematically measure their treatment outcomes.

While these issues affect everyone in the United States, under-served communities are disproportionately impacted. One such group is professional caregivers. Caregiving is a stressful, low-wage occupation, and many caregivers live in rural areas without access to behavioral health clinics. Compared to the general population, caregivers are more likely to have experienced a high number of adverse childhood experiences (ACEs). ACEs are correlated with increased lifetime risks of physical and emotional health conditions.

This talk discusses how SEIU 775 Benefits Group piloted and scaled two innovative mental health benefits for caregivers. The first is a mindfulness course offered to caregivers as continuing education credit. The course has been highly successful in reducing caregivers’ anxiety and depression symptoms, while also decreasing stigma. The second is Ginger.io, a HIPAA-compliant mobile app that provides caregivers with access to emotional health coaches via in-app chat, 24 hours a day, as well as video chat appointments with licensed mental health providers. This service has dramatically reduced caregivers’ wait times for mental health appointments.

This talk will touch on a number of important issues for mental health innovators. How can we design mental health solutions that meet the needs of traditionally under-served communities? How do we talk about mental health in a way that increases engagement and reduces stigma? What are the best ways to measure success? And, how do we help populations with lower digital literacy access digital solutions?

Moderators
avatar for Marli Mesibov

Marli Mesibov

VP, Content Strategy, Mad*Pow
Not many people can say they’ve gotten a speeding ticket for driving too slowly--but Marli sure can! In her defense, the speeding ticket was given in New Zealand, where everyone drives on the wrong side of the road. She’s had adventures (though not speeding tickets!) in 38 countries... Read More →

Speakers
avatar for Rebecca Fraynt

Rebecca Fraynt

Manager, Health Improvement Programs, SEIU 775 Benefits Group
Rebecca Fraynt, Ph.D. is the Manager for Health Improvement Programs at SEIU 775 Benefits Group. SEIU 775 Benefits Group is a Taft-Hartley trust that administers retirement, training, and health benefits to approximately 50,000 home care workers in Washington state. Approximately... Read More →


Wednesday April 3, 2019 2:25pm - 2:55pm
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:55pm

Coffee Break
Wednesday April 3, 2019 2:55pm - 3:25pm
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

2:55pm

Poster Session Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Wednesday April 3, 2019 2:55pm - 3:25pm
Poster Sessions Room

3:25pm

Keynote: Dustin DiTommaso, Mad*Pow
Speakers
avatar for Dustin DiTommaso

Dustin DiTommaso

SVP Behavior Change Design, Mad*Pow
Dustin is Senior Vice President of Behavior Change Design at Mad*Pow. A designer and researcher, Dustin’s work involves the study and application of behavioral and decision science, motivational psychology, and human-computer interaction to the design of technology-assisted behavior... Read More →


Wednesday April 3, 2019 3:25pm - 3:50pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

3:50pm

Interactive Session
Wednesday April 3, 2019 3:50pm - 4:00pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

4:00pm

Keynote: Karen Dillon, NYT Best Selling Author
Speakers
avatar for Karen Dillon

Karen Dillon

New York Times best-selling author
Karen Dillon is the former editor of Harvard Business Review magazine and co-author of the three books with Clayton Christensen, including the forthcoming The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty, the Wall Street Journal business best-seller Competing... Read More →


Wednesday April 3, 2019 4:00pm - 4:20pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

4:20pm

Closing Remarks: Amy Heymans (Cueva), Mad*Pow
Speakers
avatar for Amy Heymans (Cueva)

Amy Heymans (Cueva)

Founder & Chief Experience officer, Mad*Pow
Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency serving Fortune 500 companies and startups across industries from health to... Read More →


Wednesday April 3, 2019 4:20pm - 4:30pm
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA
 


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