HXD 2019: Full Schedule

7:00am EDT

Workshop Registration

Tuesday April 2, 2019 7:00am - 8:00am EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

8:00am EDT

Leadership Forum (Invitation Only)

Kick off your HXD experience by joining a diverse, brilliant group of thinkers and leaders from across the health ecosystem for an intimate and inspiring pre-conference leadership forum.

During the forum, we will hear from expert designers and strategists on the current state of key trends within health experience design. Then, participants will share and discuss perspectives, stories, and opinions on those topics. By coming together in structured dialog and sharing ideas from a leadership perspective, we can create opportunities to learn from each other and help us lead our organizations to deliver better experiences. The experience will be rich with opportunities to grow your network and build new relationships with other leaders in health.

The forum is invite only and there is no charge for participation. There will be a mid-morning networking break where a snack will be served and lunch will be served at noon following the roundtable discussion.

Breakfast and lunch will be provided.

Spaces are limited for this invitation-only event. To be considered, please email: roundtable@madpow.net

Topics will include:

Engaging with People Through Multiple Touchpoints, Channels, and Technologies.
New technologies, device types, and evolving patient expectations place a large burden on service offerings from health organizations. New technologies can be disruptive, but they can also be disrupting, especially if organizations don’t have a strategy on how to deal with the evolving landscape. Virtual reality pain management? Passive low-band telemetry data? Health monitoring? We will discuss approaches that health organizations can take to manage the ever evolving technology landscape and shifting patient dynamic from hospital care to home care. 
Facilitator: Jonathan Podolsky, VP Experience Strategy, Mad*Pow

Human-Centered Design and Innovation in Health Organizations.
There is increasing acknowledgement and movement toward human-centered design and design thinking for innovation, service design, and product development. However, evolving and transforming toward these practices in well-established and highly regulated health organizations is a challenge. Organizations have explored Innovation Centers, re-organizing around products and service lines, aligning with functional domains, and expanding design thinking through training. Attendees will share their experiences as we collectively look at how health organizations can evolve to get the most impact from their design transformation efforts.
Facilitator: Adam Connor, VP Design Transformation, Mad*Pow.

Designing for Health Behavior Change.
Beyond use of digital tools and services, health organizations are increasingly considering how they can help people make positive change in their lives. Additionally, there are potential business benefits to changing behaviors to align with the organization's objectives. But designing for behavior change is challenging and has long-term outcome goals that may not be aligned with short-term business incentives for health organizations. Issues of trust and ethics also come into play. With these complex factors in mind, this discussion will explore the strategic options for health organizations to consider related to changing behavior.
 Facilitator: Dr. Amy Bucher, Behavior Change Design Director, Mad*Pow.

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Adam Connor

VP, Design Transformation, Mad*Pow

Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Design Transformation at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more... Read More →

Michael Hawley

Chief Design Officer, Mad*Pow

As Chief Design Officer at Mad*Pow Mike leverages his background in interaction design, usability, and design strategy to lead a diverse team of talented experience designers through the process of creating engaging, interactive experiences. You might also call him “chief air traffic... Read More →

Amy Bucher, Ph.D.

VP, Behavior Change Design, Mad*Pow

Jonathan Podolsky

VP, Strategy & Service Design, Mad*Pow

Jonathan Podolsky started his career as an architect, designing hospitals, clinical facilities and community spaces. A passion to design what people experience in these spaces, drove Jonathan to become a service designer... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

8:00am EDT

Workshop: Agile Behavior-Based Personas for Better Designs (Additional Ticket Required)

Great design begins with deep understanding and empathy for people’s lived experiences. It requires an ability to put yourself in the shoes of the people who will interact with the solutions you create.
People are complex — and unpredictable. Their behavior may be driven by specific personality traits, but it’s also shaped by external stressors and situations.
Designers have long used personas to construct “user profiles” to inform their work. However, we’ve observed a few problems with the way personas are created. In some cases, the process is a time, labor, and resource-intensive endeavor. In others, it’s a quick, off-the-cuff jam session that results in stereotyped caricatures based on designers’ personal beliefs, biases, and assumptions. And both of these approaches can lead to static personas that aren’t flexible enough to be used for future design work.
In this workshop you’ll get hands-on experience in creating personas that are project-specific, contextual to a person’s life situation, and based primarily on behavior attributes. You’ll hear our rationale for bringing diverse groups of stakeholders and designers together to create personas collaboratively. And, you’ll have an opportunity to try the MPACT methodology for yourself.
Key takeaways:
Why you can’t create optimal design strategies without understanding your audience
Why behavior-based personas can be more effective for creating design strategies than demographic-based personas
How to use the MPACT methodology to develop agile, behavior-based personas
How to mine behavior attributes from your research
Plus, access to an MPACT “starter kit” so you can apply this framework in your work
Note: If you can’t join us at HXD, but would like to learn more about Mad*Pow’s persona-building methodology, you can watch our recent webinar. We also have information about MPACT on our website.

Moderators

Priyama Barua

Experience Strategy Director, Mad*Pow

Priyama came to Mad*Pow after obtaining her masters in Design Management from the University of Bridgeport, and her undergrad in Mumbai, India. As if that’s not enough, she even founded her own company, Matchstix, in India which provided research and strategy work to clients.Priyama... Read More →

Dana Ortegon

Senior Content Strategist, Mad*Pow

Dana Ortegón is a Senior Content Strategist at Mad*Pow. Plain language/readability and health & financial literacy are Dana’s not-so-secret passions. She also loves helping clients figure out the what’s, why’s, when’s, and how’s that ensure the best possible content experience... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Workshop

8:00am EDT

Workshop: Designing and Measuring Engagement in Behavior Change Interventions (Additional Ticket Required)

Engagement is a prerequisite to any successful behavior change intervention, but engagement alone doesn't guarantee a beneficial outcome. If we want to improve outcomes by improving engagement, we need a clear understanding of what characterizes meaningful engagement, how to design for it, and how to measure it. Despite designers' every effort to convince, entice, seduce, trigger, or hook users into interacting with digital technologies, engagement with digital interventions is typically low. In this half-day workshop, we'll cover relevant theories and empirical findings from the engagement literature, introduce a multi-disciplinary model of engagement, and end by taking a deep dive into features and techniques for promoting effective engagement in practice.Learning Objectives:In this workshop, participants will:
1. Develop an understanding of the behavioral and experiential components that make up engagement.
2. Learn what design features and behavior change techniques are most conducive to engagement and how to apply these to your interventions.
3. Explore how to best tailor content, features, interactions & behavior change techniques to fit individual users and their specific needs and contexts.
4. Assess different methods for how to measure engagement.
5. Think critically about simply promoting engagement for engagement’s sake and instead considering how to establish “effective engagement” or just enough engagement with your intervention or service to achieve desired outcomes.

Moderators

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow

Dustin is Senior Vice President of Behavior Change Design at Mad*Pow. A designer and researcher, Dustin’s work involves the study and application of behavioral and decision science, motivational psychology, and human-computer interaction to the design of technology-assisted behavior... Read More →

Aidan Hudson-Lapore

Behavior Change Designer, Mad*Pow

Aidan comes to Mad*Pow with a background in Cognitive Science and Industrial Design–a result of the Brown RISD Dual-Degree program. Aidan fits right in with our Behavior Change group because she is passionate about using science and design to deliver positive social impact. She... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Workshop

8:00am EDT

Workshop: Participatory Design (Additional Ticket Required)

As organizations embrace design-led innovation, they can struggle to reap the full value of human-centered design. A design team’s interactions with customers may often be limited to only the early research and late evaluation phases of the design process, while the work in between – when ideas are being generated – is left to the internal team alone. When this is the case, we miss the opportunity to discover some of the most valuable and customer-centered solutions. Cue participatory design. Participatory design is an approach to design strategy that brings customers into the heart of the design process. Also known as “co-creation”, “co-design”, or “cooperative design”. It encompasses techniques useful to both initial discovery and subsequent ideation phases of a project, where the end-users of a product, service, or experience take an active role in co-designing solutions for themselves. Understanding how someone would solve a challenge they face directly often surfaces new insights about their experiences. This new information better informs how designers focus their efforts, and the ideas users propose serve as actionable inspiration for the solutions created. Whether designing for consumers, employees, service providers, or other audiences, when we move past the challenge of designing for them and begin designing with them, we find the outcomes are more innovative and customer-centered.In this workshop, we'll answer:

• What is Participatory Design? Why should you or your organization be thinking about it?
• How can you use participatory design or co-design methods in your practice?
• How do you choose what method to use, and when?
• What does it look like?
• How do you apply the outputs of these methods to gain value?

Moderators

Jen Briselli

VP, Experience Strategy, Mad*Pow

As VP, Experience Strategy & Service Design at Mad*Pow, Jen Briselli leverages experience strategy and design thinking to create innovative experiences and compelling digital solutions that are good for people and good for business. She has an insatiable curiosity and passion for... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Workshop

8:00am EDT

Workshop: UX Research Quick Start Guide Workshop (Additional Ticket Required)

The only way you will truly learn about your users, members, patients, or customers is by talking and interacting with them.
The greatest innovations are the ones that seem to fit seamlessly into people's lives, meeting their needs, adding value, and making things easier. Coming up with new ideas for products and services is easy, but designing ones that fit in this way is trickier.
To truly understand and empathize with your audiences, you need to take the time to really learn about them – not just what they do, but why they do it. Through targeted experience research, you can inform the design and decision making that goes into your creations with user-focused data.
And the great thing about user experience research is that anyone can do it!
Experience research helps to uncover users’ unmet needs by:

Asking the right questions of users at the right time in the design lifecycle
Learning not only if a product is intuitive and usable, but also if it would be useful to potential users
Triangulating on unmet needs through the use of different research methods

Conducting experience research & getting users’ input early in the design process can save costs of having to redesign later when the design does not align with user's expectations. Through qualitative interrogatory, experience research aims to learn about users’ core behaviors so that designers can anticipate users’ need and create an intuitive and useful product or service.

In this workshop you will learn...

Best practices for clarifying your research goals to make sure that you focus on the right problems
Several methods for initial information gathering, including: ethnography, interviews, diary studies, collaging, and focus groups
How to navigate the different types of UX research available and choose the right one(s) for your project
Facilitate meaningful sessions, build rapport, instill trust, and stay neutral and accepting while conducting research and collecting useful data
How to capture and analyze qualitative data in an efficient and effective manner

Moderators

Dan Berlin

VP, Experience Research, Mad*Pow

Resident foodie and ... gulp ... Frank Zappa fan, Dan leads Mad*Pow's research team where we perform both traditional and novel user experience research techniques. All our client engagements are varied; Dan helps determine which research activities are the most appropriate, will... Read More →

Tuesday April 2, 2019 8:00am - 12:00pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Workshop

11:30am EDT

Medstartr Pitch Contest (Admission Included with Conference Ticket)

MedMo World Tour: HXD Innovation Pitchfest
#MedMoHxD

MedStartr Ventures, Mad*POW, Amazon, PwC and a dozen other sponsors are looking for the best new ideas to drive medicine forward faster in ways that patients, doctors, nurses, hospital leaders, and industry partners love. We invite all health and medical innovators to apply to get on the main stage at HxD in front of hundreds of healthcare leaders and thousands more online. Winners will be judged by a crowd of experts, investors, and potential large partners and be considered for investment by the MedStartr.VC team. Don't delay, apply today at bit.ly/MedMoWT

What you win:

All Applicants will be reviewed by a panel of Investors, Partners, and people who can help your idea get found and funded faster and discounts on Tickets or Tables to the HxD conference

All Finalists will be judged in front of a crowd of up to 2,000 healthcare innovation enthusiasts, customers, partners and leaders; free access to the conference; and a table in the exhibit hall in the HxD MedMo Innovation Showcase

Top Three Teams will be reviewed for inclusion in the MedStartr Ventures Investment and Acceleration program that invests up to 2 million dollars per team and accelerates companies for up to three years. So far all MedStartr Ventures teams have grown on average over 3 fold per year since entering the program.

Who Should Apply
Early Stage Healthcare innovations (Pre Series A) that provide patients, providers, payers, partners, and clinical organizations better ways to give and get care utilizing great human-centered design principles.

Apply today at bit.ly/MedMoWT

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Tuesday April 2, 2019 11:30am - 12:30pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Workshop

12:00pm EDT

General Registration

Tuesday April 2, 2019 12:00pm - 1:00pm EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

12:00pm EDT

Workshop Attendee Lunch

Included with Workshop ticket only

Tuesday April 2, 2019 12:00pm - 1:00pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

12:00pm EDT

Poster Sessions Displays

Poster Session Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Speakers

Julia Coit

Research Associate, Harvard Medical School, Department of Global Health and Social Medicine

Julia is a field epidemiologist and design thinker with over ten years of experience conducting research in Latin America and the US to address complex questions in global health. Her work has included: childhood obesity initiatives, social marketing strategies for micronutrient-fortified... Read More →

Olivia Burrus

Behavior Change Researcher, RTI International

Olivia Burrus, MPH, is a behavior change researcher in RTI International’s Center for Communication Science, Social Marketing, and Communication Strategy program. She is passionate about leveraging human-centered design for social innovation and has extensive professional experience... Read More →

Katie D. McMillan, MPH

Associate Director, Mobile App Gateway, Duke Health

For 10 years, Katie McMillan has dedicated her career to imagining and experimenting with technology to improve healthcare for patients and providers. Her experience spans multi-national global health projects, lean software start-ups, and large academic medical centers. In each... Read More →

Sarah Hodsdon

UX Designer, John Snow, Inc.

Sarah Hodsdon is a UX Designer with JSI’s Applied Technology Center. She has led the design and implementation of digital health programs in over 10 countries across Africa, Asia and the US, including mobile applications to improve service delivery for mental health care, family... Read More →

Russell Flench

Service Designer, Cleveland Clinic

Russell leads HCD efforts at Cleveland Clinic's Strategy Office, integrating design into enterprise initiatives for network integration and internal business development. He has previously helped stand up an insights department within a traditional B2B manufacturing company that was... Read More →

Nick Sophinos

Founding Partner, WDean Medical

Nick has been a software developer for the last 20 years and innovator in the healthcare space for the last 10.Poster title: Open Source Forms PlatformThe CareFirst Practice Manager by WDean Medical is an open source health platform based around a dynamic forms engine that allows... Read More →

Tuesday April 2, 2019 12:00pm - 1:00pm EDT
Poster Sessions Room

Poster Sessions

1:00pm EDT

Conference Kick Off: Amy Heymans (Cueva), Mad*Pow

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Tuesday April 2, 2019 1:00pm - 1:20pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

1:20pm EDT

Keynote: Steve Downs, Robert Wood Johnson Foundation

Designing Everyday Life to be Healthier

In the U.S., we spend more on health care than anywhere in the world, but we’re less healthy. While there are many reasons for this result, one is that we’ve created an environment in which it has become hard to be healthy. We eat poorly, we’re largely sedentary, we don’t sleep enough and we’re increasingly socially isolated. But our behaviors are driven by the cultural, physical and technological environments we’ve created. We’re asking people to swim upstream and our response is to tell people to swim harder. It’s not working. Instead we should ask what it would take to reverse the direction of the river.

We often use tech to try to change individual behaviors by providing data, information and prompts. What if instead we used tech to re-shape our environments to make healthy lifestyles the default? What if we re-engineered daily life — how we eat, sleep, move from place to place, and entertain ourselves — with health as a design goal? What if, instead of treating health like an app that sits on top of an operating system biased toward unhealthy behaviors, we built health deep into our collective OS?

This talk would examine how technology has historically shaped our daily lives, identify behaviors that designers could help facilitate through creative applications of emerging technologies and showcase illustrative examples of tech that’s starting to take on the challenge.

Speakers

Steve Downs

Chief Technology and Strategy Officer, Robert Wood Johnson Foundation

Steve Downs is the Robert Wood Johnson Foundation’s chief technology and strategy officer. In this role, he focuses on the practice of program strategy and on the alignment of the Foundation’s technology strategy and operations with its organizational directions. RWJF’s pursuit... Read More →

Tuesday April 2, 2019 1:20pm - 1:40pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

1:40pm EDT

Design Challenge Announcement

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow

It's not often our "Team" roster boasts degrees in Physics, Materials Science, Nuclear Engineering, and Design Strategy. All held by one person.But Kathryn, new director of Mad*Pow's Center for Health Experience Design, has done things in a distinctive way for a long time. During... Read More →

Steve Downs

Chief Technology and Strategy Officer, Robert Wood Johnson Foundation

Tuesday April 2, 2019 1:40pm - 1:50pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

1:50pm EDT

Keynote: Cheryl Dahle, Flip Labs

Speakers

Cheryl Dahle

Founder & CEO, Flip Labs

Cheryl Dahle is an entrepreneur and journalist who works at the intersection of business and social change. Along with a team of designers, scientists, researchers and entrepreneurs, she creates and tests new ways to solve large-scale, systemic problems. She is a Distinguished Adjunct... Read More →

Tuesday April 2, 2019 1:50pm - 2:10pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

2:10pm EDT

Interactive Session

Speakers

Cheryl Dahle

Founder & CEO, Flip Labs

Tuesday April 2, 2019 2:10pm - 2:20pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

2:20pm EDT

Medstartr Pitch Contest Winner Announcement

Tuesday April 2, 2019 2:20pm - 2:25pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

2:25pm EDT

Coffee Break

Tuesday April 2, 2019 2:25pm - 2:50pm EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

2:25pm EDT

Poster Session Displays

Poster Session Displays
Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Speakers

Julia Coit

Research Associate, Harvard Medical School, Department of Global Health and Social Medicine

Olivia Burrus

Behavior Change Researcher, RTI International

Katie D. McMillan, MPH

Associate Director, Mobile App Gateway, Duke Health

Sarah Hodsdon

UX Designer, John Snow, Inc.

Russell Flench

Service Designer, Cleveland Clinic

Nick Sophinos

Founding Partner, WDean Medical

Tuesday April 2, 2019 2:25pm - 2:50pm EDT
Poster Sessions Room

Poster Sessions

2:50pm EDT

From Innovation to Execution: Bruno Silva, Andrea Archer, MFA., Arnhold Institute for Global Health at Mount Sinai Hospital

As healthcare distances itself from the traditional fee-for-service care model and moves toward maximizing value for patients, individual health clinics—especially primary care clinics—are faced with challenges such as: staying up-to-date with evolving industry knowledge, lack of access to relevant training and development opportunities, implementing innovative changes inside complex health systems, and lack of information about transformation efforts happening around them.

At Mount Sinai’s Arnhold Institute for Global Health, our Health Systems Design team is working to leverage and support existing primary care communications through a learning network that addresses the needs of primary care practice dyad leadership (Practice Managers and Medical Directors) and provide access to the knowledge and training they need to be successful in their practice transformation efforts and day-to-day operations.

We have engaged our end users—the dyad leadership in the system’s 52 primary care clinics—in participatory research, contextual interviews, and quantitative surveys, and we have synthesized that research into various opportunities for designing a thriving, seamless online / offline-experiential network of primary care professionals who are advancing their clinics through value-based care.

In our talk, we would like to share our process of bringing human-centered design to the primary care landscape and scaling it up to all of Mount Sinai’s 52 primary care clinics, the challenges and opportunities in designing with a large health system, and our hypothesis that re-equipping the existing primary care workforce for value-based care transformation will help the health system meet its desired health and financial outcomes.

Moderators

Adam Connor

VP, Design Transformation, Mad*Pow

Speakers

Andrea Archer, MFA.

UX/UI Designer, Arnhold Institute for Global Health (AIGH) at Mount Sinai Hospital

Andrea Archer, MFA, is a UX/UI Designer at the Arnhold Institute for Global Health (AIGH) at Mount Sinai Hospital in New York City. She brings ethnographic research methods, service and product design to AIGH’s work in strengthening community health systems. Recently Andrea has... Read More →

Bruno Silva

Director of Design and Product Development, Arnhold Institute for Global Health at Mount Sinai Hospital

As Director of Design and Product Development at the Arnold Institute for Global Health in the Mount Sinai Health, Bruno researches user needs, design services and product innovations that are user-centric for the improvement of population health.

Tuesday April 2, 2019 2:50pm - 3:20pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

2:50pm EDT

Health Literacy: Benjamin Tingey, Atrium Health Innovation Engine

A Framework for Designing Culturally Competent Care

In an era of expanding ethnic diversity, how can health care systems design culturally competent care and why does it matter? The American Hospital Association defines a culturally competent health care system as one that “acknowledges the importance of culture, incorporates the assessment of cross-cultural relations, recognizes the potential impact of cultural differences, expands cultural knowledge, and adapts services to meet culturally unique needs. Ultimately, cultural competency is recognized as an essential means of reducing racial and ethnic disparities in health care.” Over the last several years, Atrium Health has undertaken several projects to improve care delivery with respect to patient culture, health disparities, and consumer choice in our community. From co-developing a new urgent care model with and for the Hispanic community, to social innovation hackathons in the Charlotte “crescent,” to a marketing campaign encouraging colorectal screenings, we’ve learned a few things about community engagement. In an attempt to preserve and codify our learnings for future project leaders engaging in similar work, I analyzed the impact of that work and distilled six guiding principles as a framework for designing culturally competent care. Through patient stories, research insights, and case studies, I’ll share practical principles and tactics that healthcare innovators and designers can employ when serving individuals with diverse cultural backgrounds.

Moderators

Rick Allen

Director Content Strategy, Mad*Pow

Rick may not have education in his blood, but it sure overflows his background. Not just his BFA and MA from Emerson College, it’s his work history in Content at Babson College, Boston College, and Emerson College. Now, after supporting Mad*Pow through the content strategy consultancy... Read More →

Speakers

Benjamin Tingey

Innovation Manager, Atrium Health Innovation Engine

Benjamin Tingey is an Innovation Manager with the Atrium Health Innovation Engine. In this role he champions the voice of the patient, designing care experiences and business models that nail their Job to Be Done, and curates the voices of the Innovation Engine and other innovation... Read More →

Tuesday April 2, 2019 2:50pm - 3:20pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

2:50pm EDT

IDSA's Intersection of ID & UX: Chris Rockwell, Lextant

Smart Medical Technology. How Must it Deliver for Patients, Clinicians and Administrators?

- How do people want to feel when they use smart technology?
- What unmet administrator and clinician needs does smart technology need to - deliver on?
- What does this mean for the culture of hospitals?
- And what does this mean for the medical device industry?

Lextant, Founder and President, Chris Rockwell will review findings from Lextant’s in-depth consumer research on smart technology and medical device systems.

He will uncover the specific benefits that patients are looking for from smart technology and highlight the features needed to deliver on those benefits.

He will share insights into unmet administrator and clinician needs using specific examples from research into medical device systems.

And, he will talk about how smart technology can transform the experience for patients, clinicians and health systems too.

Lextant is a team of 60+ behavioral scientists that uses rigorous co-creation and research methods to uncover desired consumer experiences and help clients deliver them. Lextant has done research for a wide variety of healthcare and medical device companies including Cardinal Health, OhioHealth and Ethicon.

Moderators

Dr. Bryce Rutter,

Founder and CEO, Metaphase Design Group Inc.

Dr. Bryce Rutter, Founder and CEO of Metaphase Design Group Inc., is a leading expert in the research, ergonomics and design of medical products and worldwide specialist in hand-intensive products and packaging. His work includes collaborations with numerous global prestigious brands... Read More →

Speakers

Chris Rockwell

Founder & CEO, Lextant

Chris Rockwell is CEO and founder of Lextant, an experience-centered consultancy dedicated to informing great design and inspiring companies to pursue it. For more than 20 years, Chris and his team have been using advanced research, design, and measurement approaches to fuel confident... Read More →

Tuesday April 2, 2019 2:50pm - 3:20pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

3:25pm EDT

From Innovation to Execution: Madhavi Jagdish, PEAR Therapeutics

Designing an Engine for Digital Therapeutics

Pear Therapeutics has the distinct honor of having gained market authorization from the FDA for reSET, our PDT that treats Substance Use Disorder and just recently reSET-O, our PDT for Opioid Use Disorder. But these are only the first of several products we plan to develop. We are already up to 5 products this year, and plan to continue growing our pipeline in 2019. How does design and development keep up with this ambitious plan? Enter Platform+ Components. We start with an atomic and extensible design system of user-tested and validated components, which are then developed into components in our codebase, which in turn form a platform from which we can pull relevant and appropriate "ingredients" for our future prescription digital therapeutics. This talk will walk the audience through the journey of pixels becoming reusable pieces of functional code, highlighting the importance of patient research, efficient cross-functional collaboration and agility in a highly regulated space.

Moderators

Adam Connor

VP, Design Transformation, Mad*Pow

Speakers

Madhavi Jagdish

Director of Product Design, PEAR Therapeutics

Madhavi Jagdish is the Director of Product Design at Pear Therapeutics, and has designed mobile applications for over a decade, both in the consumer space and now in this revolutionary field of prescription digital therapeutics. She is very excited about the possibility of design... Read More →

Tuesday April 2, 2019 3:25pm - 3:55pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

3:25pm EDT

Health Literacy: Katherine Martinko & Natalie Friedman, GetWellNetwork

From Paper to Personal: Partnering with Patients for Condition Management

A folder of handouts given at discharge used to count as patient education for hospitals. Now, as health systems move to videos, text programs, and more in their overall digital patient engagement strategies, there is still something missing: starting with what the patient actually cares about. Each of these approaches involve pushing a standard set of information at patients, without first understanding what would actually be meaningful for this person at this moment.

We’ll share a case study of how we applied five years of patient research and worked with a leading regional health system to create a personalized condition management program for their heart failure patients, tailored based on whether patients were first learning of this diagnosis or had been managing their condition for awhile. An integrative and innovative approach combined education on the “survival skills” most critical to health as well as an interactive needs assessment to identify any knowledge, resource, or behavior gaps so that proactive support can be provided to patients before risks become problems.

Moderators

Rick Allen

Director Content Strategy, Mad*Pow

Speakers

Natalie Friedman

Director of Patient Engagement Programs, GetWellNetwork

Natalie Friedman is Director of Patient Engagement Programs at GetWellNetwork. With over 14 years of experience in the healthcare industry, 11 specifically in patient engagement, she utilizes her dynamic experience of various roles to drive development of engaging and educational... Read More →

Katherine Martinko

Senior Manager of Patient Engagement Programs, GetWellNetwork

Katherine Martinko is Senior Manager of Patient Engagement Programs at GetWellNetwork. A founding member of the User Experience team, she has helped create a culture of evidence-based design through extensive patient engagement research. She passionately believes words matter, and... Read More →

Tuesday April 2, 2019 3:25pm - 3:55pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

3:25pm EDT

IDSA's Intersection of ID and UX: Tim Daines, QuantumBlack

Beyond the Hype: Crossing the chasm with AI and patient chronic disease management

AI is the new mantra in healthcare and is being touted by many as one of the impending saviours of personalising the patient experience, as it is a key component of the much-vaunted Transformation of Self-Care. By others it’s seen as flawed and impractical to adopt, as the quality of data and process collation is driven by the behaviour of the patient and therapy ecosystem they currently live in. This talk looks at lessons learnt from when AI has attempted to digitally transform patient and caregiver behaviour as part of chronic disease self-care. The focus will be on digital medical devices for asthma, allergies and regular medication based on the implementation and pilot testing of real-world AI solutions, which have been key to learning what design-thinking works and does not work when designing AI into a patients life. Attendees will hear what design-thinking approaches were taken, the benefits-and drawbacks of how this impacted factors that make adjustment to chronic medical illness psychologically demanding, and how cross-collaboration worked with business product owners, data scientists, engineers, patients and caregivers. The talk concludes with a summary of challenges, opportunities and future capabilities needed by designers when creating self-care solutions for patients and caregivers, where AI is trusted enough to act on insights.

Moderators

Dr. Bryce Rutter,

Founder and CEO, Metaphase Design Group Inc.

Speakers

Tim Daines

Principal Experience Designer, QuantumBlack

With a background inventing physical and digital solutions spanning AR, VR, IoT and digital interfaces, Tim has worked across a number of global startup and bluechip companies and successfully launched several products and services for healthcare organisations, e-commerce digital... Read More →

Tuesday April 2, 2019 3:25pm - 3:55pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

4:00pm EDT

From Innovation to Execution: Naomi Fried, Health Innovation Strategies

From Ideation to Execution: How Innovation Happens in Healthcare
Innovation is one of the most talked about ideas in business and healthcare today. Yet, few people understand how to move innovations from ideation through execution. Naomi Fried, CEO of Health Innovation Strategies, will provide a framework for understanding the innovation lifecycle with examples of each step in the process. At the heart of the innovation lifecycle is the operationalization gap (“o-gap”), responsible for the implementation failure of many otherwise successful pilot projects. We will discuss tips and techniques for conquering the o-gap.

Moderators

Adam Connor

VP, Design Transformation, Mad*Pow

Speakers

Naomi Fried

Founder & CEO, Health Innovation Strategies

Naomi Fried, PhD, an innovation and digital health thought-leader, is the founder and CEO of the boutique advisory firm, Health Innovation Strategies. She was the first VP of Innovation and External Partnerships at Biogen. Previously, she was the first Chief Innovation Officer at... Read More →

Tuesday April 2, 2019 4:00pm - 4:30pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

4:00pm EDT

Health Literacy: Trina Histon, W. Scott Heisler, Chris Browning, Kaiser Permanente

How Kaiser Permanente is using human centered design to help members understand and improve their emotional health

In this session you will learn:
One
We will share key insights from our journey to stand up an ecosystem for emotional health and wellness with digital therapeutics in multiple care settings and ‘self-serve’ access to these tools and resources on our patient facing portal.
Two
We will also share our learnings on the application of human centered design to mental health, our preliminary data and insights on the development of a digital therapeutic formulary for emotional health and wellness and key takeaways we have so far on what it takes to integrate these tools across clinical pathways.
Three
Understand how human centered methods map to health literacy

Moderators

Rick Allen

Director Content Strategy, Mad*Pow

Speakers

Trina Histon

Kaiser Permanente Care Management Institute, Kaiser Permanente Care Management Institute

Since 1996, Trina has built an extensive career in addressing prevention and wellness, behavior change, emotional wellness, obesity prevention & treatment in addition to translating the evidence into practice in healthcare in Ireland and the USA. Trina is a Senior Principal Consultant... Read More →

Aubrey Kraft

Service Designer, Kaiser Permanente

Aubrey Kraft is a service designer with Kaiser Permanente’s Design Consultancy, supporting internal Human Centered Design trainings across the organization and end-to-end service design consulting initiatives. Previously, Aubrey worked on design and innovation projects with University... Read More →

W. Scott Heisler, MBA, RN

Sr HPIE Principal Consultant/Innovation Specialist, Kaiser Permanente

W. Scott Heisler is an experienced manager, innovator and a nurse with a passion for seeing the future of healthcare. He loves developing ideas to help nurses improve their lives and the care they provide to their patients. Heisler has been with Kaiser Permanente since 1996, in roles... Read More →

Tuesday April 2, 2019 4:00pm - 4:30pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

4:00pm EDT

IDSA's Intersection of ID & UX: Jen Horonjeff, Savvy Coop

How Bad Design Fails Patients

Elegant design in healthcare can liberate patients, while poor design can cause unnecessary burden and even harm. The best solutions often come to life through co-creation with patients, who provide invaluable insights into the actual patient experience. Therefore the healthcare industry needs to stop just talking about patients, and instead work directly with them. That’s why during this panel you’ll hear from real patients who will share their design horror stories, discuss the challenges they face, and highlight opportunities for designers and industry professionals to focus their attention.

Moderators

Dr. Bryce Rutter,

Founder and CEO, Metaphase Design Group Inc.

Tuesday April 2, 2019 4:00pm - 4:30pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

4:30pm EDT

Coffee Break

Tuesday April 2, 2019 4:30pm - 4:45pm EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

4:30pm EDT

Poster Session Displays

Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Speakers

Julia Coit

Research Associate, Harvard Medical School, Department of Global Health and Social Medicine

Olivia Burrus

Behavior Change Researcher, RTI International

Katie D. McMillan, MPH

Associate Director, Mobile App Gateway, Duke Health

Sarah Hodsdon

UX Designer, John Snow, Inc.

Russell Flench

Service Designer, Cleveland Clinic

Nick Sophinos

Founding Partner, WDean Medical

Tuesday April 2, 2019 4:30pm - 4:45pm EDT
Poster Sessions Room

Poster Sessions

4:45pm EDT

Keynote: Karen Dillon, NYT Best Selling Author

Speakers

Karen Dillon

New York Times best-selling author

Karen Dillon is the former editor of Harvard Business Review magazine and co-author of the three books with Clayton Christensen, including the forthcoming The Prosperity Paradox: How Innovation Can Lift Nations Out of Poverty, the Wall Street Journal business best-seller Competing... Read More →

Tuesday April 2, 2019 4:45pm - 5:05pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

5:05pm EDT

Interactive Session

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Karen Dillon

New York Times best-selling author

Tuesday April 2, 2019 5:05pm - 5:15pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

5:15pm EDT

Keynote: Vanessa Mason, Institute for the Future

Speakers

Vanessa Mason

Research Director, Institute for the Future

Vanessa is the research director for IFTF's Future 50 Partnership, a network of future-smart organizations that support strategic foresight research into the urgent futures that will shape the next decade across the business, social and civic spheres. Her research and foresight work... Read More →

Tuesday April 2, 2019 5:15pm - 5:35pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

5:35pm EDT

Berklee Musical Artists for Social Impact

Rebecca Marti / Andrea Brodeur
“Wildflowers”

Dom Jones / Brionna Stinnett
“Until We All Are Free”

Luna Abreu-Santana
“This I Know”

Alida McKeon “Salt”

Brandon Crichfield “Soft Man Hands”

Berklee Musical Artists for So...

Alida McKeon

Alida McKeon is a songwriter and jazz singer hailing from the Northern California central valley. Her voice evokes the mellow warmth of vintage jazz singers of the mid 20th century. Her songwriting takes a more modern, folk-inspired narrative approach, addressing topics such as mental... Read More →

Andrea Brodeur

Andrea Brodeur os a sixth semester songwriting major at the Berklee College of Music. A vocal principal who also plays piano and guitar, she works to master the writing tools that anable her to write songs that are not only beautiful, but also connect us to one another. Andrea counts... Read More →

Brandon Ray-Pak Crichfield

Brandon Ray-Pak Crichfield, or "Bran" is not only often mistaken for a cereal, but also for every variation of East-Asian nationality. When he's not reading poetry, or watching the Notebook on repeat, he writes Folk music, heavily influenced by John Mayer, Matthew Mayfield, Pete Seeger... Read More →

Brionna Stinnett

Brionna Stinnett, from Flint Michigan, is a junior at Berklee College of Music, majoring in Songwriting. She has been recognized by her peers and professors as one of the best songwriters in the department and the school, and has been an in-demand vocal arranger among her peers and... Read More →

Dom Jones

Dom Jones, from Oakland, CA, is a singer, songwriter, and musician. The Founder and Principal Artist at Dom Empire, she believes that her passion for music and social justice are inextricably connected, a message at the forefront of her work. An International Songwriting Competition... Read More →

Luna Abreu-Santana

Born in Harlem and raised in Rhode Island, Providence artist Luna is a singer/songwriter who uses storytelling to promote messages of self-reflection and acceptance.With a background in musical theater, the Dominican musician strives to create projects that emphasize color and... Read More →

Tuesday April 2, 2019 5:35pm - 6:05pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

6:05pm EDT

Closing Remarks: Kathryn Hautanen, Mad*Pow

Speakers

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow

Tuesday April 2, 2019 6:05pm - 6:10pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

6:10pm EDT

Cocktail Reception and Networking

Tuesday April 2, 2019 6:10pm - 7:00pm EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

6:10pm EDT

Poster Sessions Display

Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Speakers

Julia Coit

Research Associate, Harvard Medical School, Department of Global Health and Social Medicine

Olivia Burrus

Behavior Change Researcher, RTI International

Katie D. McMillan, MPH

Associate Director, Mobile App Gateway, Duke Health

Sarah Hodsdon

UX Designer, John Snow, Inc.

Russell Flench

Service Designer, Cleveland Clinic

Nick Sophinos

Founding Partner, WDean Medical

Tuesday April 2, 2019 6:10pm - 7:00pm EDT
Poster Sessions Room

Poster Sessions

8:15am EDT

Registration and Breakfast

Wednesday April 3, 2019 8:15am - 8:50am EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

8:15am EDT

Poster Sessions Displays

Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Speakers

Julia Coit

Research Associate, Harvard Medical School, Department of Global Health and Social Medicine

Olivia Burrus

Behavior Change Researcher, RTI International

Katie D. McMillan, MPH

Associate Director, Mobile App Gateway, Duke Health

Sarah Hodsdon

UX Designer, John Snow, Inc.

Russell Flench

Service Designer, Cleveland Clinic

Nick Sophinos

Founding Partner, WDean Medical

Wednesday April 3, 2019 8:15am - 8:50am EDT
Poster Sessions Room

Poster Sessions

8:50am EDT

Day Two Kickoff: Kathryn Hautanen, Mad*Pow

Speakers

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow

Wednesday April 3, 2019 8:50am - 9:00am EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

9:00am EDT

Keynote: Amy Bucher, Ph.D, Mad*Pow

Speakers

Amy Bucher, Ph.D.

VP, Behavior Change Design, Mad*Pow

Wednesday April 3, 2019 9:00am - 9:20am EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

9:20am EDT

Interactive Session

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Amy Bucher, Ph.D.

VP, Behavior Change Design, Mad*Pow

Wednesday April 3, 2019 9:20am - 9:30am EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

9:30am EDT

Keynote: Kevin Dedner, Henry Health

Speakers

Kevin Dedner

Founder & CEO, Henry Health

Kevin Dedner is the Founder and CEO of Henry-Health. Henry Health's mobile app provides self-care and mental health support through culturally sensitive teletherapy, serving the population with the lowest life expectancy in the U.S., black men. Kevin is also the Founder of Forward... Read More →

Wednesday April 3, 2019 9:30am - 9:50am EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

9:50am EDT

Lunch & Learn Announcements

Wednesday April 3, 2019 9:50am - 9:55am EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

9:55am EDT

Coffee Break

Wednesday April 3, 2019 9:55am - 10:25am EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

9:55am EDT

Poster Sessions Displays

Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Speakers

Julia Coit

Research Associate, Harvard Medical School, Department of Global Health and Social Medicine

Olivia Burrus

Behavior Change Researcher, RTI International

Katie D. McMillan, MPH

Associate Director, Mobile App Gateway, Duke Health

Sarah Hodsdon

UX Designer, John Snow, Inc.

Russell Flench

Service Designer, Cleveland Clinic

Nick Sophinos

Founding Partner, WDean Medical

Wednesday April 3, 2019 9:55am - 10:25am EDT
Poster Sessions Room

Poster Sessions

10:25am EDT

Health Equity & Social Determinants of Health: Carrie Niemy, & Krista Egger, Enterprise Community

Designing Health through Housing

Where someone lives affects every aspect of their life, especially their health. Homes that are of lower quality, not well-designed and unaffordable have been linked to poor health, such as asthma, obesity, mental health challenges and more. For the most vulnerable populations who have the fewest choices in both their health care and their housing, there is an enormous opportunity to impact their health through their housing. This opportunity comes into focus in the building of subsidized affordable homes, which are more easily targeted for improvement due to their formal funding structure. Enterprise Community Partners, a national affordable housing intermediary, is tackling the long-term goal of improving health through housing. This presentation introduces the complex affordable housing system and the unique challenges it presents to adopting people-centered design, and then walks through two specific tools that present system-changing solutions: the Design Matters Toolkit and the Health Action Plan. The Design Matters Toolkit provides simple suggested behavior changes for affordable housing developers to incorporate more health outcomes into their properties, and Enterprise’s Health Action Plan framework guides developers through a structured process to partner with public health professionals to identify the highest impact resident health outcomes that can be influenced by the built environment, integrate relevant interventions in the design and development or rehabilitation of homes, and to measure the impact of those changes.
Supporting document: https://cdn2.hubspot.net/hubfs/410222/form-uploads/e4122d27-1870-4dcd-90d8-6ea9d3c03c16/0215b1a8-96f9-4dec-b58a-9f10c57eb9d7-attach_a_file_-Health-Action-Plan-Overview-of-Process-Roles.pdf?utm_source=hs_email&utm_medium=email&utm_content=51577051

Moderators

Olga Elizarova

Behavior Change Director, Mad*Pow

Olga is a dentist, behavior change analyst, designer and entrepreneur. So, if you need to understand the behaviors or motivations of particular individuals, or you need a cavity filled, don’t worry, Olga can do either. After obtaining public health degree at Brown University, she... Read More →

Speakers

Krista Egger

Senior Director, National Initiatives, Enterprise Community Partners

Krista Egger is senior director of National Initiatives at Enterprise. With more than a decade of experience leading energy efficiency and healthy housing initiatives with affordable housing stakeholders, Krista manages Enterprise’s national sustainability and resilience efforts... Read More →

Carrie Dancy Niemy

Program Officer, Enterprise Community Partners

Carrie Dancy Niemy is a Program Officer on the National Design Team at Enterprise Community Partners. In this role, she is responsible for scaling the adoption of human-centered design in the national affordable housing ecosystem. She directs the award-winning Affordable Housing... Read More →

Wednesday April 3, 2019 10:25am - 10:55am EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

10:25am EDT

Patient Experience, From Three Unique Perspectives: Jennifer Smerdel, Mayo Clinic

Improving Clinical Processes, But at What Cost? An Exploration of Patient-Reported Outcomes Measurement

Patient Reported Outcomes (PROs) have emerged as another dimension of clinical care and research, with the potential to provide highly valuable insights. With technological advances, the remote and electronic collection of PROs, has become increasingly feasible, permitting patient assessments uncoupled from point-of-care. At present, many institutions have adopted an approach to gathering patient longitudinal data, but at what cost? While measuring patient’s data longitudinally would be a great tool to improve clinical processes, healthcare institutions face significant barriers such as selective attrition, low overall participation, confusion, and unfulfilled patient expectations. Collection efforts encompass diverse data collection modes, vendors, and tools. As Mayo Clinic moves toward a unified Epic EHR, there is an opportunity to standardize ePRO collection and clinical integration across the Enterprise, while providing the patient the highest level of care.
At the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery | Innovation and Design, we have developed a set of patient-centered design principles, institutions like Mayo Clinic should consider before implementing ePROs into their practice. Additionally, much can be learned within this endeavor about always advocating for the patient perspective on a project with a strong agenda. Utilizing the Design Principles for Patient-Centered ePROs, can help to frame what a future patient experience should look like in order to improve clinical processes, help inform research, and ultimately make for a great experience for patients who are interested and invested in providing long-term outcomes.

Moderators

Jonathan Podolsky

VP, Strategy & Service Design, Mad*Pow

Speakers

Jennifer Smerdel

Service Desginer, Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery | Innovation & Design

Jennifer is a service designer at the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery | Innovation and Design, where she has proudly helped to tackle challenges relating to the patient and caregiver experience in the number one healthcare... Read More →

Wednesday April 3, 2019 10:25am - 10:55am EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

10:25am EDT

Innovating for Community Impact Across the Health Ecosystem: Ian Toner, CVS Health; Jeanne Zucker, Muscular Dystrophy Association; Rebecca Stametz, Geisinger; Liz Kay, Mad*Pow

Improving health outcomes through product innovation: What we can learn by looking across the health ecosystem

In this session, we will hear from three speakers across the health eco-system representing pharmacy, advocacy, and provider/medical system. In these presentations we will learn more about their approach to patient-centricity and innovation, how they designed and led new initiatives within their organizations, and how they navigated from vision to launch. This 90 minute program will begin with individual presentations, follow by a panel presentation with questions and discussion with the audience.

Moderators

Liz Kay

Business Development Director - Health, Mad*Pow

Earning her degree from Northeastern University, Liz worked in broadcast television and then documentary film. Her clients included Sesame Street, The National Park Service, The Smithsonian Institution, and more. Along the way, she learned to tell compassionate, powerful stories... Read More →

Speakers

Ian Toner

Director of Innovation for the Senior Living Business, CVS Health’s Long-term Care Segment

Ian Toner is the Director of Innovation for the Senior Living Business within CVS Health’s Long-term Care segment. He leads the team responsible for designing and implementing Senior Living’s business model and service offerings. As head of this group, Ian has been focused on... Read More →

Jeanne Zucker

Senior Vice President of Healthcare Partnerships, Muscular Dystrophy Association (MDA)

Jeanne Zucker currently serves as the Senior Vice President of Healthcare Partnerships for the Muscular Dystrophy Association (MDA) supporting the organization’s mission to transform the lives of people affected by muscular dystrophy, ALS and related neuromuscular diseases. Within... Read More →

Rebecca Stametz

AVP, Product Innovation, Steele Institute for Health Innovation, Geisinger Medical Center

I’m the Associate Vice President for Product Innovation in the Steele Institute for Health Innovation at Geisinger. I lead a design-led, cross-functional department with expertise in analytics, informatics, software development, product management, and evaluation. The goal is to... Read More →

Wednesday April 3, 2019 10:25am - 11:25am EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

11:00am EDT

Health Equity and Social Determinants of Health: Jennifer Shaffer, Optum

Identifying Social Determinants of Health with Ethnographic Research + Iterative Design

The Optum User Experience Design Studio (UXDS) partnered with UnitedHealth Care’s Community and State to create a social determinants of health survey as part of an innovative pilot program funded by the Centers for Medicare and Medicaid Services (CMS). CMS developed the Accountable Health Communities model, which addresses social needs among Medicare and Medicaid beneficiaries, in hopes of improving their health outcomes and decreasing their cost of care. Using ethnographic research plus iterative design, UXDS created an effective and engaging survey experience for patients of varying literacy and technology levels. The survey is currently administered to patients at partner clinical delivery sites in the state of Hawaii.
The talk will focus on the ethnographic research we conducted prior to design ideation, leading to iterative design with formative research, to survey launch. I’ll discuss the impact of historical trauma, which posed a significant barrier to trust; language and literacy challenges (more than 16 languages are spoken in Hawaii); and how we focused on inclusive design to create the survey.
We are also in the process of using field studies to support the development of the companion care management tool – I would love to include our experience with designing the Gaps in Care tool, which is currently a work in progress.

Moderators

Olga Elizarova

Behavior Change Director, Mad*Pow

Speakers

Jen Shaffer

UX Director, Optum

Jen Shaffer is a user experience leader with over 17 years’ experience in designing and developing software applications. She’s currently a UX Director within Optum’s User Experience Design Studio, and is passionate about optimizing the experience of care management products... Read More →

Wednesday April 3, 2019 11:00am - 11:30am EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

11:00am EDT

Patient Experience, From Three Unique Perspectives: Brittany Merkle, Savannah College

From RN to Service Designer

When I tell people I am a RN or previous Hospice Case Manager, they typically nod in approval or gratitude. When I elaborate I am transitioning to become a service designer, many look at me with a head tilt as if I asked a question. So what exactly is ‘service design’? And more specifically, what does ‘service design’ mean in the context of healthcare? These have been the overarching questions in my conversations, papers and projects over the past year while studying at Savannah College of Art & Design as a MFA Service Design student. My response to the recurring head tilt has changed and continues to change as I learn (and unlearn) in this space. I did not expect anyone to understand why I would abandon the security of climbing a clinical ladder, much less truly share my vision of bridging service design to healthcare. Now my personal definition of ‘service design’ requires a full mad*pow 20 minutes and then some. It has evolved and yet come full circle, back to the industry I served pre-SCAD and plan to return following. I strongly believe healthcare professionals and designers have a lot in common in our practice. We are ideally empaths, delivering person and human-centered services with excellent bed or project-side manner. We hold the power to make only incremental differences in healthcare as we linger in separate silos, but together, now that’s a beautiful marriage for systemic change.

Moderators

Jonathan Podolsky

VP, Strategy & Service Design, Mad*Pow

Speakers

Brittany Merkle

MFA Candidate Service Design, Savannah College of Art & Design

Brittany Merkle RN is a MFA Candidate in Service Design at Savannah College of Art & Design. She is currently residing in Savannah, GA. “Britt” was born & raised in Virginia (is for lovers!) where she practiced as a Registered Nurse for over 3 years. She received her Bachelors... Read More →

Wednesday April 3, 2019 11:00am - 11:30am EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

11:30am EDT

Panel: Innovating for Community Impact Across the Health Ecosystem: Ian Toner, CVS Health; Jeanne Zucker, Muscular Dystrophy Association; Rebecca Stametz, Geisinger; Liz Kay, Mad*Pow

Panel Presentation

During this panel we will dive deeper in to our presenters case studies. We will explore the challenges to create buy-in, what they learned unexpectedly by speaking directly with customers and patients, where they pivoted along the way, and what surprised them in the process. How are they measuring success? How are they measuring patient outcomes? What’s the next iteration?

Moderators

Liz Kay

Business Development Director - Health, Mad*Pow

Speakers

Ian Toner

Director of Innovation for the Senior Living Business, CVS Health’s Long-term Care Segment

Jeanne Zucker

Senior Vice President of Healthcare Partnerships, Muscular Dystrophy Association (MDA)

Rebecca Stametz

AVP, Product Innovation, Steele Institute for Health Innovation, Geisinger Medical Center

Wednesday April 3, 2019 11:30am - 12:00pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

11:35am EDT

Health Equity and Social Determinants of Health: Jennifer Lee, Blue Cross Blue Shield Massachusetts

Moderators

Olga Elizarova

Behavior Change Director, Mad*Pow

Speakers

Jennifer Lee

Senior Program Officer, Blue Cross Blue Shield of Massachusetts Foundation

Jennifer Lee is the Senior Program Officer for the Blue Cross Blue Shield of Massachusetts Foundation, where she manages grant portfolios for the Connecting Consumers with Care, Going Beyond Health Care, and Catalyst Fund areas. In this role, she facilitates the review processes of... Read More →

Wednesday April 3, 2019 11:35am - 12:05pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

11:35am EDT

Patient Experience, From Three Unique Perspectives: Cynthia Sharpe & Steven Merahn, ThinkWell Group

Why People Will Pay Hundreds of Dollars to Wait Two Hours in Orlando for a 90 Second Ride, But Are Frustrated by Healthcare

A theme park is about narrative – and the power of the principles of theme park design to engage, inform, motivate, and inspire action, are all equally applicable to the design of systems of care delivery: patient activation, treatment plan adherence, health-related behavior change, affinity, and loyalty.

Whether the narrative is about the quest of Harry Potter to vanquish Voldemort or about a quest to get a chronic illness stabilized, the scenarios are remarkably similar. There’s feelings and challenges to be managed; there’s vocabulary and technical skills to be mastered.

But theme park design is also about safety, organizational capacity, throughput, compressed time sequences, human resources, inventory management, and quality. It’s about performance consistency, managing transitions, being prepared for common deviations from the structured experience, and acknowledging the human factors for both patients and the professionals who are providing their care.

"Experience Management" means more than just customer service, and can have influence and impact beyond patient satisfaction scores, including optimizing patient access strategies, achieving better alignment around goals of care, improving efficiency and quality of clinical operations, and raising levels of professional/staff satisfaction.

This presentation seeks to share the principles of experience design in non-healthcare environments that share the challenge of 24/7, high volume, technology-enabled human performance focused on safety and outcomes -- including theme parks and resorts, museums and cultural attractions, and live events -- and show how they can be applied to, and successfully support, quality and performance objectives for 21st century healthcare. Using case studies, participants will learn how the basic principles of experience design can inform extraordinary transformation.

Moderators

Jonathan Podolsky

VP, Strategy & Service Design, Mad*Pow

Speakers

Steven Merahn, MD

Chief Medical Officer, Centria Healthcare

Cynthia Sharpe

Principal, Cultural Attractions and Research, Thinkwell Group

As Principal of Cultural Attractions and Research for Thinkwell Group, Cynthia is responsible for bringing guest behavior, museum, and education perspectives to Thinkwell projects. Her twenty years of experience spans from permanent and traveling museum shows to multi-use destination... Read More →

Wednesday April 3, 2019 11:35am - 12:05pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

12:05pm EDT

Lunch

Wednesday April 3, 2019 12:05pm - 1:15pm EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

12:05pm EDT

Poster Session Displays

Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Speakers

Julia Coit

Research Associate, Harvard Medical School, Department of Global Health and Social Medicine

Olivia Burrus

Behavior Change Researcher, RTI International

Katie D. McMillan, MPH

Associate Director, Mobile App Gateway, Duke Health

Sarah Hodsdon

UX Designer, John Snow, Inc.

Russell Flench

Service Designer, Cleveland Clinic

Nick Sophinos

Founding Partner, WDean Medical

Wednesday April 3, 2019 12:05pm - 1:15pm EDT
Poster Sessions Room

Poster Sessions

12:15pm EDT

Lunch & Learn: Agile Behavior-Based Personas for Better Designs

Great design begins with deep understanding of and empathy for people’s lived experiences. It requires an ability to put yourself in the shoes of the people who will interact with the solutions you create.
People are complex — and unpredictable. They may demonstrate a specific set of personality traits that drive their behavior. But their behavior is also shaped by external stressors and situations.
Designers have long used personas to construct “user profiles” to inform their work. However, we’ve observed a few problems with the way personas are created. In some cases, the process is a time, labor, and resource-intensive endeavor. In others, it’s a quick, off-the-cuff jam session that results in stereotyped caricatures based on designers’ personal beliefs, biases, and assumptions. And both of these approaches can lead to static personas that aren’t flexible enough to be used for future design work.

Speakers

Priyama Barua

Experience Strategy Director, Mad*Pow

Dana Ortegon

Senior Content Strategist, Mad*Pow

Wednesday April 3, 2019 12:15pm - 1:10pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Lunch & Learn

12:15pm EDT

Lunch & Learn: Health-Centered Design: Reclaiming Technology Design For a Culture of Health

Whether we work on consumer apps or enterprise software, the choices we make as designers directly affect the physical, mental, social, and professional health of our users. So how do we design for values that promote a culture of health? This session will look at the legacy of persuasive design philosophy that has led to our current, coercive technology present, and explore a vision for an alternate design future, including practical examples and decision-making approaches to support values that promote long-term user and product health.

Speakers

Jenka Gurfinkel

UX Lead, athenahealth

As a UX Lead at athenahealth Jenka designs products to empower patients, support providers, and improve population health outcomes. She has previously designed customer experience solutions for some of the world’s largest brands and organizations, including Toyota, AARP, and Live... Read More →

Wednesday April 3, 2019 12:15pm - 1:10pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Lunch & Learn

1:15pm EDT

Behavior Change Design: Christin D'Ovidio, JSI Research & Training

What's Your Reason? Does Peer Crowd Affinity Actually Motivate Behavior Adoption

Young adult (ages 18 to 25 years) alcohol consumption rates in New Hampshire are higher than the national average and are the highest in New England. Young adulthood is a time of rapid social and cognitive development in which young adults gain greater control over their lives, it also marks a time when brain development is not fully formed. During young adulthood, the formation of problem-drinking and excessive drinking can begin. Images and use of media, as well as peer influence, can play a significant role in the perceptions and behavior of young adults as they navigate this transition.

JSI researched and created a young adult binge drinking, prevention campaign. Preliminary research indicated that drinking is influenced by youth (mis)perceptions of how their peers drink. Images and use of media, as well as peer influence, can play a significant role in the perceptions and behavior of young adults as they navigate the transition from adolescent to young adulthood. In addition to social norming, peer crowds/groups are known to influence young adult styles and music preference, as well as values and beliefs. Studies have found peer crowd/group identification relates to behaviors such as substance use and risk-taking.
JSI researched what peer crowds/groups existed in NH, which young adult peer crowds/groups were engaging in binge drinking and if peer crowds/groups could be engaged with value-based, achievable, harm reduction messaging.
In December of 2018, JSI began an investigation and evaluation of the brief campaign in order to lead the editing process for phase 2. Campaign KPI outcomes were strong in phase 1 – JSI expects that after incorporating feedback the phase 2 will be even stronger.

Moderators

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow

Speakers

Christin H. D’Ovidio

Marketing & Communication Project Director, John Snow, Inc.

Christin H. D’Ovidio, MFA, CCPH, is a Marketing & Communication Project Director at John Snow, Inc. She provides direction and expertise to a variety of projects across the public health spectrum. Ms. D’Ovidio works directly with programs to research, plan and implement media... Read More →

Wednesday April 3, 2019 1:15pm - 1:40pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

1:15pm EDT

Digital Interventions in Mental Health: Stephanie Greer, Hopelab

Hard conversations with robots

Meet Vivibot, a chatbot by Hopelab (available on Facebook Messenger) designed to address unmet needs of teen and young adult cancer survivors. Vivibot combines evidence based psychological skill building with personal stories to boost resilience and reduce stress after cancer treatment.

In this talk we will discuss the complexities (and surprising simplicities) of having hard and personal mental health conversations with an automated chatbot. We will discuss the benefits of creating an artificial but not-so-intelligent conversational interface (Vivibot does not currently use ML or NLP) and our process for creating this product that combines human centered design with scientific evidence and experimental methods.

Chatbots have a unique potential to address mental health needs at scale. However, new innovation in how these chatbots are designed, developed and empirically tested will be needed in order to realize this vision.

Moderators

Marli Mesibov

VP Content Strategy, Mad*Pow

Marli Mesibov is the VP of Content Strategy at the digital UX agency Mad*Pow. Her work spans strategy and experiences across industries, with a particular interest in healthcare, finance, and education. She is a frequent conference speaker, a former editor of the UX publication UX... Read More →

Speakers

Stephanie Greer

Research Lead, HopeLab

Stephanie is a curious and creative thinker with a diverse skill set in behavioral neuroscience, design and digital product development. Stephanie is the Research Lead at Hopelab - a social innovation lab focused on designing science-based technologies to improve the health and well-being... Read More →

Wednesday April 3, 2019 1:15pm - 1:45pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

1:15pm EDT

Managing the Finances of Health: Adrienne Dye & Jeff Morris, Humana

Helping People Afford Their Meds No Matter What It Takes (As A Payer!)

As a payer, time and time again we face patients who are not taking critical medications because they are too expensive. We know that taking those medications is what keeps them out of the hospital and in their homes. By leveraging our clinical pharmacy and care management organizations, we implemented a cost assistance program to help patients get access to their medications by whatever means available (grants, funds, patient assistance programs, etc.) by serving those in need with a dedicated Community Resource Specialists. We proved patients desire this type of service and revealed the opportunity size present within our post discharge population. We used Innovation processes to frame, discover, and analyze the tangible needs of our patients, and executed a concept that helps them access healthcare and experience improved outcomes. In our first test and learn we saw an average out of pocket savings of over $3,000 for patients who participated. We have learned about how social services can impact health as much as clinical care and are excited to continue our journey toward becoming a healthcare company.

Moderators

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Speakers

Adrienne Dye

Experience Strategy Principal, Humana

Jeff Morris

Innovation Strategist, Humana

Jeff Morris has built a career as a corporate entrepreneur, building new value propositions within organizations that provide users with experiences that feel customized just for them and drive new growth for the enterprise. At Humana, Jeff seeks to understand the problems seniors... Read More →

Wednesday April 3, 2019 1:15pm - 1:45pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

1:40pm EDT

Behavior Change Design: Janet Roche, Janet Roche Designs

Moderators

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow

Speakers

Janet Roche

Owner, Janet Roche Designs

With a background with a B.S. in Social Work from Boston University, her Certificate of Business and Management from Harvard University Extension School, and nearly two decades of owning her own production company, she is now engaging her love of design, helping others, and business... Read More →

Wednesday April 3, 2019 1:40pm - 2:05pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

1:50pm EDT

Digital Interventions in Mental Health: Allison Sikorsky, At Your Service Psychiatry

Personalized Psychiatric Mental Healthcare through Technology

Allison will present her treatment model for delivering personalized psychiatric and substance abuse care to people through technology. Her practice model includes the ability for patients to text their provider directly, self-schedule, and follow up with questions or side effects via text. On the provider end, she is working to create a user friendly electronic medical record and e-prescribing, all from a smartphone allowing for the clinicians to travel and have work-life balance.

Her inspiration occurred when she looked at the tragic statistic of physicians having the highest suicide rate of all professions. She thought about the reasons for this; they face the stigma of going to an office where their patients may also be in the waiting room, or may only have access to a colleague psychiatrist who they may be embarrassed to talk to about their mental health. Physicians do not have time to cancel patients to attend visits during 9am-5pm hours. These reasons transcend to all busy professionals, millennials, and the majority of people who hate phone calls and waiting on hold, taking time off of work, driving in traffic, and running into people they know in the waiting rooms. She thought of all these and developed an innovative practice model where patients may text her directly and start a visit instantly on their phone. As she expands to bring other providers on, she is developing an electronic health record specifically for psychiatry prescribing mental health clinicians with easy charting, billing, and collections. This technology allows clinicians to add tele-psychiatry to their regular practices. Technology brings psychiatric and substance abuse treatment to patients who may not otherwise receive care and across the nation.

Moderators

Marli Mesibov

VP Content Strategy, Mad*Pow

Speakers

Allison Sikorsky

Owner and Operator, At Your Services Psychiatry, PLLC.

Allison Sikorsky, Owner and Operator of At Your Services Psychiatry, PLLC. I am a Board Certified Psychiatric Mental Health Nurse Practitioner. Since 2011, I dedicated myself to the care of patients with mental health and substance abuse issues in a variety of healthcare settings... Read More →

Wednesday April 3, 2019 1:50pm - 2:20pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

1:50pm EDT

Panel: Health and Financial Wellbeing: Exploring the Relationship. Paolo Allais Acree, AARP; Tom McCarthy, Fidelity Health; Sarah Gordon, CFSI; Melissa Gopnik, Commonwealth; Amy Heymans(Cueva), Mad*Pow

Health and finance are more and more interconnected. Medical expenses are the number one reason for bankruptcy in the US and health is noted as the highest expense in retirement. We know that over half of Americans can’t afford a $400 emergency and yet more and more consumers have high deductible health plans which require more cash out of their pocket than before. The lack of transparency in the system can lead people to be unaware of expenses coming their way, not understand the bills when they come, and not understand their plan and their ultimate financial responsibility. This can lead people to fund medical debt on credit cards and even avoid treatment because they can’t afford the expense. Financial products like HSAs are designed to support consumers in planning for and affording health expenses and can even reduce their taxable income and provide a long-term savings and investment vehicle, but many people are not aware or do not use them as they are designed. In addition, the stress associated with financial volatility can add to an individual’s stress and can actually cause or exacerbate the health problems they face.

This area is a crucial one to be aware of and to address in the work we do across the design and innovation community in health. There are many opportunities for those across the health system from payer to provider to benefits administrator and employer to help people understand and manage the financial aspects of health. This panel will help us to explore the concept of financial wellbeing as it pertains to health planning and navigation, opening our eyes to the obstacles and opportunities present.

Moderators

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Speakers

Paola Allais Acree

Director of Design; Experience Team, AARP

Paola Allais Acree is Director of Design with the Experience team at AARP. In this role, Paola uses experience strategy and design thinking to create experiences and solutions that support 50+ Americans choose how they live as they age. She believes in the power of intentional design... Read More →

Tom McCarthy

Senior Vice President & Head of Digital Experience for Fidelity’s Health Care Group, Fidelity

Tom McCarthy is senior vice president and head of Digital Experience for Fidelity’s Health Care Group. Fidelity Investments is a diversified financial services firm that makes financial expertise broadly accessible to people investing their life savings, businesses managing their... Read More →

Sarah Gordon

Chief Revenue Officer, CFSI

As Chief Revenue Officer, Sarah Gordon leads CFSI’s business development function as well as the organization’s expansion beyond financial services to new audiences such as employers and higher education through focused market development.Sarah previously served as Chief Strategy... Read More →

Melissa Gopnik

Senior Vice President, Commonwealth (formerly D2D Fund)

Melissa Gopnik is a Senior Vice President at Commonwealth. In this role she leads the Design, Piloting, Communications, Talent, and Finance functions. Throughout her career, Ms. Gopnik has combined her talents in strategic planning, program development, research and training with... Read More →

Wednesday April 3, 2019 1:50pm - 2:20pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

2:05pm EDT

Behavior Change Design: Aline Holzwarth, Pattern Health

Digital tools for behavior change: findings from research

The opportunity of digital health is tremendous. And yet, without a solid understanding of how we think, behave, and navigate within the contexts of our lives, our gadgets and gizmos can do little to help us live better. The sweet spot at the intersection of digital health and behavioral science is exactly where we should be looking in order to intervene at a level that is truly granular enough to have a meaningful impact. By sharing her original research in the lab and field, Aline reveals what it means to work in this sweet spot, illustrating how various behavioral science tools — commitment and social tools — can help patients be more successful at reaching their health goals. In this captivating talk, Aline arms her audience with the tools they will need to design more effective behavioral interventions.

Moderators

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow

Speakers

Aline Holzwarth

Head of Behavioral Science, Pattern Health

Aline Holzwarth is an applied behavioral scientist, primarily focusing on digital health research and scientifically informed product design. She is Head of Behavioral Science at Pattern Health, a healthcare technology company that makes it easy to create personalized care plans (patterns) for patients, leveraging behavioral science to help patients stick to these patterns. She also co-founded the Behavior Shop, a behavioral science advisory company, and holds an appointment... Read More →

Wednesday April 3, 2019 2:05pm - 2:30pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

2:25pm EDT

(continued) Panel: Health and Financial Wellbeing: Exploring the Relationship. Paolo Allais Acree, AARP; Tom McCarthy, Fidelity Health; Sarah Gordon, CFSI; Melissa Gopnik, Commonwealth; Amy Heymans(Cueva), Mad*Pow

Moderators

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Speakers

Paola Allais Acree

Director of Design; Experience Team, AARP

Tom McCarthy

Senior Vice President & Head of Digital Experience for Fidelity’s Health Care Group, Fidelity

Sarah Gordon

Chief Revenue Officer, CFSI

Melissa Gopnik

Senior Vice President, Commonwealth (formerly D2D Fund)

Wednesday April 3, 2019 2:25pm - 2:55pm EDT
Room 1 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

2:25pm EDT

Digital Interventions for Mental Health: Rebecca Fraynt, SEIU 775 Benefits Group

Rethinking Mental Health Benefits for Traditionally Under-Served Groups: How One Organization Piloted and Scaled Two Innovative Mental Health Solutions

Every year, 20% of people in the United States experience a mental health disorder. Yet, fewer than half will receive any treatment. Stigma prevents many people from ever seeking care. Those who do reach out to a provider often wait unacceptably long times for an appointment. Even individuals in ongoing treatment are unlikely to have their provider systematically measure their treatment outcomes.

While these issues affect everyone in the United States, under-served communities are disproportionately impacted. One such group is professional caregivers. Caregiving is a stressful, low-wage occupation, and many caregivers live in rural areas without access to behavioral health clinics. Compared to the general population, caregivers are more likely to have experienced a high number of adverse childhood experiences (ACEs). ACEs are correlated with increased lifetime risks of physical and emotional health conditions.

This talk discusses how SEIU 775 Benefits Group piloted and scaled two innovative mental health benefits for caregivers. The first is a mindfulness course offered to caregivers as continuing education credit. The course has been highly successful in reducing caregivers’ anxiety and depression symptoms, while also decreasing stigma. The second is Ginger.io, a HIPAA-compliant mobile app that provides caregivers with access to emotional health coaches via in-app chat, 24 hours a day, as well as video chat appointments with licensed mental health providers. This service has dramatically reduced caregivers’ wait times for mental health appointments.

This talk will touch on a number of important issues for mental health innovators. How can we design mental health solutions that meet the needs of traditionally under-served communities? How do we talk about mental health in a way that increases engagement and reduces stigma? What are the best ways to measure success? And, how do we help populations with lower digital literacy access digital solutions?

Moderators

Marli Mesibov

VP Content Strategy, Mad*Pow

Speakers

Rebecca Fraynt

Manager, Health Improvement Programs, SEIU 775 Benefits Group

Rebecca Fraynt, Ph.D. is the Manager for Health Improvement Programs at SEIU 775 Benefits Group. SEIU 775 Benefits Group is a Taft-Hartley trust that administers retirement, training, and health benefits to approximately 50,000 home care workers in Washington state. Approximately... Read More →

Wednesday April 3, 2019 2:25pm - 2:55pm EDT
Room 2 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

2:30pm EDT

Behavior Change Design: Dr. Elizabeth Markle, Open Source Wellness

Truth, Desire, and Habit: Animating Community as Medicine.

How often have we heard doctors deliver behavior change instructions (“Eat better! Exercise more! Reduce your stress!”) followed by something like “Good luck with that! I’ll see you in 6 months?”

For our patients who lack access to the boutique ($$) wellness industry, these kinds of “Behavioral Prescriptions” are a prescription to nowhere.

Open Source Wellness (OSW) is the nation’s first “Behavioral Pharmacy:” a democratized delivery system for the universal and trans-diagnostic behaviors and experiences that potentiate human health and wellbeing. The model leverages the power of community to animate a very simple platform: MOVE (physical activity), NOURISH (healthy meals,) CONNECT (social support), and BE (stress reduction). Adaptable to diverse populations, OSW addresses the behaviorally- and socially-mediated conditions that are driving human suffering and astronomical healthcare spending by animating clinical, community, housing, and corporate contexts as platforms for health and wellbeing.
Join us for an experience (80% direct engagement, 20% keynote on methodology and outcomes) of the OSW Truth, Desire, and Habit human technologies, and leave ready to creatively apply the active ingredients of this model to your work your world!

Moderators

Dustin DiTommaso

SVP, Behavior Change Design, Mad*Pow

Speakers

Dr. Elizabeth Markle

Co-Founder/Executive Director, Open Source Wellness

Elizabeth Markle, Ph.D., is a licensed psychologist, professor, and chair of Community Mental Health at California Institute of Integral Studies. She is also Founder and Executive Director of Open Source Wellness, a clinical-community integration initiative offering experiential behavioral... Read More →

Wednesday April 3, 2019 2:30pm - 2:55pm EDT
Room 3 40 Edwin H Land Boulevard, Cambridge, MA, USA

Track

2:55pm EDT

Coffee Break

Wednesday April 3, 2019 2:55pm - 3:25pm EDT
Main Ballroom Lobby 40 Edwin H Land Boulevard, Cambridge, MA, USA

Networking

2:55pm EDT

Poster Session Displays

Invited poster presenters will present a synopsis of their work in health experience design. Meet the innovators and learn more about their work.

Speakers

Julia Coit

Research Associate, Harvard Medical School, Department of Global Health and Social Medicine

Olivia Burrus

Behavior Change Researcher, RTI International

Katie D. McMillan, MPH

Associate Director, Mobile App Gateway, Duke Health

Sarah Hodsdon

UX Designer, John Snow, Inc.

Russell Flench

Service Designer, Cleveland Clinic

Nick Sophinos

Founding Partner, WDean Medical

Wednesday April 3, 2019 2:55pm - 3:25pm EDT
Poster Sessions Room

Poster Sessions

3:25pm EDT

Keynote: Travis McCready, Massachusetts Life Sciences Center

Speakers

Travis McCready

President & CEO, Massachusetts Life Sciences Center

Travis McCready is the President and CEO of the Massachusetts Life Sciences Center, a $1 billion public–private partnership with the mission of advancing the life sciences ecosystem in Massachusetts. He directs and oversees the center’s investment strategy, including the agency’s... Read More →

Wednesday April 3, 2019 3:25pm - 3:45pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

3:45pm EDT

Keynote: Junaid Nabi, Brigham and Women's Hospital

Speakers

Junaid Nabi

Public Health Researcher & Medical Journalist, Brigham and Women's Hospital

Junaid Nabi, MD, MPH, is a public health researcher and a medical journalist. He currently manages several research projects at Brigham and Women's Hospital, including investigation of provider- and hospital-level factors associated with racial and ethnic disparities in surgical oncology... Read More →

Wednesday April 3, 2019 3:45pm - 4:05pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

4:05pm EDT

Fireside Chat: Robin Glasco with Amy Heymans (Cueva)

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Robin Glasco

Co-Founder & Managing Partner, Bambü

I planned on a career in sports marketing. It took an awful and expensive healthcare experience right after graduating college (Go Buffs!) that I made the decision to go from Nike to Blue Cross Blue Shield of Nevada. I am equal parts healthcare strategist, innovator and entrepreneur... Read More →

Wednesday April 3, 2019 4:05pm - 4:30pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote

4:30pm EDT

Closing Remarks: Amy Heymans (Cueva), Mad*Pow

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Wednesday April 3, 2019 4:30pm - 4:45pm EDT
Main Ballroom 40 Edwin H Land Boulevard, Cambridge, MA, USA

Keynote